Flyer Electric Bikes Tracking Order Status

I ordered two M880 bikes for a christmas present for myself and my husband. They were easy to order, they had a sale going on and they were delivered earlier than they said. They were easy to assemble and so much fun to ride. Would highly recommend this bikes!!

A+ customer service pulls up the score on marginal manufacturing and quality. I encountered manufacturing defects on spot welding and deburring that made assembly difficult and caused visual blemishes. Worse, the unique seat screw was missing in the box. The tricycle is unridable without it. Customer service saved the day by overnighting the part. Thank you customer service.

I bought a tricycle directly from the radio flyer website. When I opened it I was surprised to find that it required some tools but non were included so after looking all over I found some in my house that were close to what I needed. It took me a while to put everything together because I wanted to make sure I got it right. When I finished we found out that the bike was squeaking VERY loud, the back wheels were wobbling and when you try to turn the front wheel to one side or the other, the front wheel does not follow. The metal clamp that's there is extremely stiff and even though I tried and tried I'm physically not able to tightened it any more so that it clamps the turning wheel bar in place. So basically the $75 dollars that this cost me just sits there now. Non of my kids want to ride it. I tried to return it but they refuse to do a return. Think twice before you spend your hard earned money with them directly!!!!

I made a purchase to buy one of the custom radio flyer wagons and ended up canceling my order a few hours later. They told me they canceled the transaction and the $264.82 would be back on my card in 5-7 buisness days, well that was April.11th. Still no money back on my card so I email them again and they try and tell me the money was never taken out of my bank when it was taken out almost immediately after I made the order!! Thankfully after calling my bank they successfully got my money back! I was furious thinking I was out almost $300. How can you sit there and tell me the money wasn’t taken out when I see it clear as day on my bank statement, seriously?!

Absolutely brilliant. Fabulous quality products. Backup service is wonderful. Very quick, friendly efficient. Super communications! They really do look after the customer and put the customer first at all times. By far the best company I have ever dealt with. Thank you.