Rastellis Tracking Order Status

We have been ordering Rastelli's meat (and their sea food) for a number of years. Most recently we ordered the steak burgers. They arrived warm, thawed, spoiled. Contacted QVC (we ordered thru QVC), and we're told they were still available and would reship the following week; still in time for Memorial Day. Of course they didn't arrive, so we have just completed the second week with no burgers. I contacted Cust Service and was told Rostelli's had acknowledged the reorder. I was told it would take 2-4 days to get a response back regarding why we didn't get our order. We have also had repeated issues with food not being frozen or even cool when it arrives. I would certainly think that delivering spoiled food would be enough of an issue for a company with such high standards, nothing changed. We are still waiting on that order. Night after night we see Ray Rastelli selling his meats with promised delivery dates that they already can't keep. It is extremely frustrating. I have, more than once, made the suggestion that more dry ice be added, especially when shipping to Texas via UPS 2nd Day... which apparently isn't happening. I would advise any potential customers to decide whether it is worth the inconvenience you may have to go through to receive an order frozen and on time, as committed to when they take your money. This is not a QVC issue as much as it is a vendor shipping issue. Allowing UPS to screw around with delivery dates doesn't help, but they still ship only UPS 2-Day. The only reason we keep trying is that by chance the food does arrive editable, we do enjoy it. (Even that is running out of patience. )

Broached package: Update Between Costco and Rastelli's, there will be no roast for Christmas dinner. Rastelli's says it has to go through Costco, Costco says the order wasn't processed in time by Rastelli's to be delivered for Christmas dinner at this point. Both companies have let me, the customer down. Ordered the 7 Pound prime roast for our Christmas dinner. While it arrived on time and apparently externally undamaged, the internal packaging was not up to the trip. The packaging around the roast had been broached in three (3) places and juice had leaked out and then refrozen into little red beads. The question now is if we can get another one delivered in time for Christmas. We have had great meat from them before, especially the racks of lamb, but this was a complete failure. I'll update this after I hear back from them.