Swiss Army Tracking Order Status

Customer service in Canada responded and resolved the problem during the weekend! So unorthodox in Canada. They replaced my carry-on's wheels immediately. When the situation was not resolved, even though an airline might have caused it, they replaced the bag under warranty after 6 years—outstanding customer service and very attentive agent.

Purchased a watch as my partner loves Victorinox for a Christmas gift. It arrived next day. The packaging was really nice but the watch was smaller than his other Victorinox watch. At a glance it seemed like a female watch. So I file for return same day following the return process. Mailed it the second day. It shows they received it. 5 business day with RBC refund received.

Purchased new personalised Swiss champ knife from Victorinox.com Didn’t realise I had purchased it from Switzerland and although delivery time stated 4-5 days it took a couple of weeks. I was kept updated by Victorinox with tracking number and emails. Finally received my new knife and I’m over the moon, engraving is awesome and the knife is to their usual high standard of quality. They opened a new store in London so I popped along to the grand opening and I must say it’s great, really nice welcoming staff, well stocked, managed to stock up on the maintainence oil a new pouch and a few other bits and pieces. They even have a work station so you can make an appointment to build you own Swiss Army knife.

After placing an order for a huntsman I received an email invoice for the product as expected, however my tracking number was shown as "0" and as such I could not track my package at all. Delivery day came and nothing, not a text or email or anything. 3 days after delivery day and I was lucky to be at home at the time when the package arrived. The item itself is great, just what you'd expect of victorinox products, it came in safe packaging too. So if you are comfortable with ordering and knowing it may one day turn up but definitely not on the day stated, then all is good If not, Amazon do the same thing but at a lower price.

I am quite confused, I bough a Victorinox 1.3613.B1 a knife with wood saw (as indicated on the package), but when I open the package the wood saw was not present. This is the second time that happened with this kind of knife, I returned already the same item that I purchase online for the same reason: no wood saw!!!! Quality problem....it is a pity because I like the product.