Tecovas Tracking Order Status

Received the wrong boots and wrong size on Christmas. They wouldn’t send me the correct ones until they “processed my return” the replacements have still not shipped. The customer service lady was very sweet but the company can’t get it together.

Ordered a pair of gloves, listed as "chore" gloves. After limited use cutting wood the gloves were pretty much worn out. I sent pictures of the gloves and the holes in the finger of the gloves. I asked for a refund of the money paid and since it was over 30 days they would not refund the money. Only gave me choice of store credit and after multiple email and phone contact they did agree to send a replacement pair of gloves, which won't help me a lot since I need gloves for working on the farm, not just to look like a wannabe cowboy. Order#1770382

Earlier this week, Tuesday to be exact, I placed two orders both with a 2 day shipping up charge. Boots should have delivered Friday (tomorrow) but have not even shipped yet. I called yesterday to make sure they would ship since I’m going out of town Saturday and was told no problem, they would ship. No tracking info today so called again and was told they still haven’t shipped. Their excuse, “we’re very busy”. Then don’t offer 2 day shipping if that’s not what it is. I asked them to cancel the orders since nobody will be home to receive them. Nope, can’t do it. No effort by the horrible customer service rep. I asked to speak to a supervisor and was told to email. This was my first, and last, buying experience with them. I would suggest everyone steer clear from Tecovas if this is how they treat customers.

This may be one of the truly customer oriented companies I've dealt with! The quality of their product, the affordability , the service will continue to make this the only place I'll do business with. Your satisfaction is guaranteed, the products are great looking and great quality... You'll be happy you found them!

I initially got a pair of Chocolate full quill ostrich but could not get the sizing right so I switched to a pair of Bourbon lizard and the size was perfect. Love the fit, finish and quality of Tecovas. It will definetly buy more boots from them in the future.