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The New York Times Store Rating

TrustScore 4.9 out of 54.9Reviews 132132

Last The New York Times Store Reviews from Trustpilot

Shawn Walker
Poke in the eye as retention strategy

Great institution/content but pretty much forcing me to leave. I don't think they're matched as far as what they can deliver to the public as a service or what they provide as a product for consumption. Unfortunately the physical paper is cost prohibitive in my far western Washington town. Their digital offering is surprisingly cumbersome to the point where the learning curve to actually take advantage of available resources would take as much time and attention as walking into a brand new job. WORST is that my "all access" subscription apparently includes the daily joy of starting stories only to be offered the chance to add yet another recurring charge if I want to finish. "All Access" doesn't include food, sports, consumer information and no doubt other things I would actually want access to. I hope other people continue to support them because we don't need Newsmax or Murdoch to completely take over but NYT seems to have adopted flicking your face as their customer retention strategy.

Sigrid
What's free and what's not? Unclear for digital.

I live in Italy. I have been a subscriber to the digital edition for many years. It is still not clear to me which columns are extra (I looked for that info today but could only find the ones I already subscribe to). I read articles that seem free and then all of a sudden I get the message "You have read all your free articles" or something like that. Where is it written that self-care articles are extra? If I know in advance, I can pick and choose the ones I really want to read.

Mi-Trek
NYT Has it All

I love the New York Times. As a subscriber I can get daily summaries of news highlights in my inbox that keep me up to date. The opinion pieces, though leaning liberal, include voices across the spectrum. I know I can trust the reviewers of new products at Wirecutter and appreciate book reviews. And, of course, I love the crossword, WORDLE, and Spelling Bee!

charlie
I appreciate the NYT broad and deep…

I appreciate the NYT broad and deep coverage. But we all know of their liberal bias, but so what. I think for myself. But submitting comments to terribly biased "news" and then not getting posted is kind of scary. They purport to be open to different views, a true source of unbiased news, but they are not.

Anne Kane
Like a scam

Absolutely couldnt find a way to cancel an account that apparently doesn't exist but that I keep getting charged for. Finally see that customer service did refund my last months charge. They didn't close the loop with me. Hopefully my account is actually cancelled. It's a scam don't sign up for NYT subscriptions.

Marlene Miller
Needed to resolve mistaken subscription…

Needed to resolve mistaken subscription charge. Customer Service and Supervisor assistance were superlative; reassured and resolved with such ease. Funds credited back to my account next day even though given range of 7-10 days. Fantastic trustworthy journalism, even in this day and age. The manner and efficiency in which they resolved my issue endeared me as a continued subscriber. I feel safe in their hands on all fronts.

Garth
Great web content, lousy web experience

The NYT website has fabulous content but the experience of navigating the content makes it the worst website of all major newspapers (I subscribe to NYT and several others). I end up reading the headlines only and skipping through most of the content because if you read an article and then click to return to the headline page it takes you back to a reset point that is somewhere near the beginning of the paper. With a hard copy paper, the experience is analogous to reading an article and then folding up the paper andgoingback to page 1. The reset is frustrating because then you have to scroll down the site to try to find where you left off. Add to this the fact that there is a breakpoint in the page where you have to wait, sometime several seconds, for the reset to complete itself. The bottom line is you won't want to read very many articles on the NYT site before you switch over to the Washington Post.

Scarlett Wood
I read this journal every day

I read this journal every day. It makes me stay up to date. Articles could be a bit longer sometimes. I feel they do not go always deep into the topic

Ralast
No longer a reliable source of news

I've been a New York Times subscriber for years. Unfortunately, it's no longer the reliable source of news it once was. 90% of the articles in NYT are not real news articles. There's sensationalism everywhere. Lots of opinion pieces disguised as news. Lots of clickbait titles. One article from around April 2020 stated, in the title, that Amazon should prove that it's an essential business. It wasn't marked as opinion or an editorial, but that's all it was. Another article claimed that New York schools are racially segregated. Again, not marked as opinion, but that's what it was, and few people would agree with NYT's opinion. An article from 1-2 years ago claimed that US border patrol agents are only doing what's best for migrants, which is laughably untrue. No one believes that. Pandemic coverage has been very alarmist. That's NYT's term, not mine. NYT constantly uses the term 'alarming' in its headlines. One article claimed that Oklahoma was seeing an 'alarming' increase in COVID cases. Well, there was an uptick in cases, but few people in Oklahoma were alarmed by it (although they maybe should have been more concerned by it). And no one outside of Oklahoma cares what happens in Oklahoma. Yet another clickbait title. A more accurate title would be: NYT reports that NYT is alarmed by increase in Oklahoma COVID cases. Another common theme: NYT interviews a bunch of nobodies and reports what they said as news. These aren't famous or important people, and there's no evidence that their opinions are representative of a larger group. Yet NYT cherry-picked their statements and reported them as news. Just more biased, non-news-worthy reporting from the NYT. NYT has very little practical information. When the NY governor rolled out localized pandemic restrictions, nearly every NY news site had maps--except the NYT, which seemed to treat the story as more of an academic curiosity. No reader would want to know if the new restrictions apply to their neighborhood, right? The only good thing about NYT lately is that it was easy to cancel. It took 30 seconds.

NH
Trouble getting the paper delivered, cancellation is not straightforward

I signed up for a digital subscription plus Sunday home delivery. Probably about 60% of the time there was no paper on Sunday, let alone by 7:30 a.m. as promised. I emailed customer service asking if there was some kind of mixup since our house number is obvious from the street. They blamed high volume/Covid and told me they would inform the delivery staff, but there were still missing papers. We have cameras on our property and it was obvious that no one had attempted a delivery. I decided to cancel because I was irritated with the inconsistency and because the digital content wasn't all that engaging to me. NYTimes does not allow cancellation from an online account -- customers are forced to call or go to chat support, which made me think they were going to try beating around the bush. I got a chat session and I stated that I wanted a full cancellation of services. The employee sent me a lengthy paragraph starting with "Please give us another chance", saying she would talk to the delivery staff again. I'm sorry, but no; please just do what I'm asking you to do. It annoys me that this company seems to have hired a taskforce just to beg customers to stay. Does some poor employee get in trouble now just because I ended up cancelling anyway? If a customer wants to cancel, just let them cancel, and put the power in their hands to do so! Based on these other reviews, I must now keep an eye out for them charging me past my cancellation. And lastly, even though I cancelled on 2/9, they said "Your stop date has been scheduled for 2/14". Trying to squeeze in one more billing cycle? This company does not operate in a straightforward way at all. Potential customers beware.

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2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
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23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
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25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE

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