The Shade Store Tracking Order Status

I ordered the shoji screen like shades for a slider and a side window. The side window shade was cut too short and the slider shade has developed streaking and staining from the sun exposure. I scheduled for remeasurement and possibly replacing, however, after taking time from work to meet the technician, they had to reschedule. I am no longer interested in finding an alternative product and losing time waiting on techs coming to correct errors. The local team in my area are superb but the execution and quality issues are sub par.

From the sale ( they "RANDI" was on top of everything [ gather to get my money], after paid NOT SO MUCH. EXCUSES, DELAYS (scheduled measure and actual install [ called to check on appt was confirmed but at a completely different time than i chose and while on call with Yareidy I received 4 calls stating the installer was out sick, LIES AND MORE BOLD FACE LIES. Yareidy, the drapes were installed, and done by 7:37PM, yet I see no credit as per our call 625.00 only your email with an WRONG AMOUNT, kindly advise and reply to my emails,. If I do not hear back and see my credit by Monday, I will dispute the entire charge. From: Yareidy Blanco Good day Jeff, I want to once again apologize for the inconvenience we have caused you. As a result of this inconvenience, I will be processing a credit for the installation portion of your project. I will follow up with you tomorrow upon the completion of the shades to ensure everything went well. Please do not hesitate to reach out to me if you need anything else at all. I appreciate your patience and look forward to a successful installation. Kind regards, Yareidy Blanco THE SHADE STORE t: 800.264.4594 | p: 914.908.4108 Ext. 610

I received the wrong product and am waiting to see how they handle it. I was very clear about what I wanted a feel my sales person simply wasn’t listening. The error is egregious. Praying they make it right.

Original order went well, but their customer service dealing with repairs/restringing is horrific. They will send a technician to pick it up, then they lost them. They don’t contact you, they just re-make them. And it won’t be the correct blind. When I first ordered, I named each blind using common sense. Main bedroom south, great room north. Pretty simple, yet impossible for them to get correct. If you decide to use The Shade Store, you better hope that you never need service on them.

I went to the shade store for my renovation because I was told I would have a "higher end" experience with product and service than other much less expensive brands like 3 Day Blinds, etc. Had a very poor experience- incorrect measurements, communication that was lacking - product that was delivered and installed was NOT what was promised Once I contacted the Corp office -the leadership honored their “mission” of customer satisfaction and genuinely followed through in correcting errors and helping to right the wrongs- Jorge is amazing and is going above and beyond. I had 28 windows to start, and while I would not suggest the continuous chain or tension mechanism- aesthetically or for utility- the way that management turned the situation around has made me a fan. I am using the company for my additional windows and slider and will continue to work with them! Thank you for turning around what was a horrible, stressful experience that impacted my move into a situation ending in appreciation!