Timex Tracking Order Status

Perfect customer service! I had a very very small issue with my watch and the customer service was fantastic. I'm really happy with the product ... best watch I have ever used (the most comfortable, clear and indiglo light is so useful) and I have bought many other watches in the past. Will always use Timex from now on!

I needed a new watch and really wanted field watch with a NATO strap. With watches you can pretty much spend what you want on them. I didn't want to sink a fortune in a watch and I started shopping locally for something that would work. The people at JC Penny's didn't even know what a field watch was, let alone a NATO strap. On a whim I stopped at my local Walmart to pick up a couple things and found their watch display. Long story short, Timex had the perfect analog field watch with date and indiglo. The strap wasn't NATO, but I had one at home that actually matched the Expedition watch quite well. Great watch. In two months it has only lost a few seconds of time. Great value.

I bought a Timex watch from an online retailer, which developed a fault - the retailer advised me to contact Timex under the manufacturer warranty. I contacted Timex UK customer service team, who arranged a returns label (free of charge) and provided instructions for the return. Timex were unable to repair the watch, but they offered me the opportunity to choose a replacement (and up to a value which exceeded what I had originally paid for my watch) - I ended up with a superior watch. I found the Timex customer service team to be extremely helpful and courteous, and they provided regular updates on my enquiry - I am very happy with the service provided by Timex.

Ich kann die vielen schlechten Erfahrungen absolut nicht bestätigen, ich hatte aber auch keinen Servicefall. Ich habe eine Peanuts-Uhr auf timex.eu bestellt und die Uhr kam innerhalb von zwei Tagen an. Sie wurde aus den Niederlanden zu mir nach Deutschland geliefert, so dass keine Zölle oder Steuern angefallen sind. Die Uhr mit Snoopy ist knuffig wie abgebildet und macht einen hochwertigen Eindruck. Achtung: viele Bewertungen hier beziehen sich auf Websites, die keine offiziellen Timex-Seiten sind, sondern nur den Namen in der URL haben. Bitte vor dem Kauf genau prüfen, ob es sich bei der Website um das Original handelt.

EDIT: I stand corrected, it took them almost two weeks but I did finally get my return label today. Hopefully they don't screw me over after I send it back. I bought a quartz watch from them that was less accurate than even my cheapest mechanical watch. I requested a refund and they never followed up. Sent an email to their customer service with also no response. I couldn't find any way to review the product directly so who knows who might be leaving all those 5 star reviews on their website. I bought from them because so so many watch reviewers rate them highly but I am left disappointed. Absolutely shameful.