TOMS Tracking Order Status

Retouren kosten, sind langwierig und unübersichtlich. Dauert ewig, man Nachricht bekommt, dass die Retoure eingegangen ist. Jetzt wird jedes Paar einzeln zurückerstattet. Was soll das denn?

No bueno. Adults sizes are too small, youth sizes too big... you have to pay for your own return shipping just because their own sizing is inaccurate. No point to buy from here.i would like to update with a photo but I don't see attachment area

I accidentally ordered using my old address (which was saved because I'd ordered from TOMS before) and *immediately* tried to change it, but found out that it's totally impossible. You can't change it on their website, you can't cancel the order. I placed the order on a weekend, but contacted customer service basically as soon as they opened the next week, and even though the order hadn't been shipped yet, they told me there was nothing they could do, and I should contact UPS. I checked the UPS website and contacted UPS customer service, but UPS couldn't change the delivery address because of the type of service TOMS uses. The TOMS customer service agent then told me to wait until I get a notification that the package has been delivered, and then they'll be able to help. Why use such an inflexible system? I've never run into this problem with any other online seller, and I can't believe they choose to use a shipping system that doesn't allow customers to correct a simple mistake. There's another review here from someone who had exactly the same problem, so I'm hoping that TOMS will see my review and solve it for me, too! * EDIT: After dealing with the issues described above, I did contact customer service again after the package was delivered to my old address, and at that point they quickly refunded my money. I appreciate the refund, but I still spent quite a bit of time dealing with their customer service and ended up with nothing to show for it (I just got my money refunded, after wasting quite a bit of time), while they lost a couple pairs of shoes. I'm sure they've done their cost/benefit analysis, but to me it just seems like it would obviously be better for them to allow corrections to an order *before* it's shipped, rather than to ship the order to the incorrect address and then refund the money later. And if they know that UPS can't change the delivery address because of the shipping method, they shouldn't tell their customers to contact UPS and then apologize later because UPS can't help them. It's just a very customer-unfriendly way to run a company. If the customer contacts you before the order is shipped and tries to correct the address, just change the address or cancel the order! Don't leave them in suspense.

I have ordered shoes twice in a past month and the order says it went through. Then I go back on my account and it says my items are still there. Guess I'm not able to order anymore.

Just okay. nothing great. cheap. Equivalent goods.