Trendy Butler Tracking Order Status

Have been a fairly long time satisfied customer of TB. This past Sept I was sent a hideous shirt. We sent to return labels and off it went. Octobers package came and they sent all the wrong sizes. Again they sent a return label and off they went. I have not received my November package. When I inquired about my returns got a little bit of a run around. Then was assured December 2 that my exchanges will be in this months shipment. Got notice they charged my credit card for Dec shipment. It’s now January 12th I still have yet to see anything from them. I have an email thread going back from September 21 that would leave you shaking you head. My patience is very thin right now and not sure how this is all going to end. But rest assure it’ll end in my favor!

Trendy Butler is interesting because, out of the items I eventually did receive, I liked them. They fit well, matched my styling information, and were generally unique but not too far outside what I would normally wear. I also really like the system of sending out 2-3 items I keep, instead of the frustration from picking and choosing, styling fees, and so on. The problem is, unfortunately, a dealbreaker. The schedule of when Trendy Butler would send out a box was disastrous. I received a February box in May, and I'm still waiting for the other from March. Then it does weird things where the website states it was shipped via UPS but they actually used Fedex, so the tracking number didn't work until I realized the problem. To TB's credit, customer service was responsive-ish. The responses while prompt, were insubstantial, saying there were warehouse issues which seems to be a common theme going back to late last year. But there was no concrete date, no "additional item to make up for it," no confirmation I won't be charged again. I can forgive a few weeks, but for the whole duration of my service, the clothing was late. Here's the thing- I actually liked a lot of it! If Trendy Butler could work on the supply chain and send material out without me just waiting indefinitely, I would love it. For now, it's not the service I hoped it would be and it's not reasonable to wait multiple months with no indication TB will ever be "caught up."

I signed up for a 3-month subscription on November 15th and was very hopeful that I would like the service based on the online reviews. So far I have been very disappointed. I received the first package (brown bag) right before Christmas and it had a very nice button-up casual shirt and a pair of high quality skinny jeans. The jeans were not my style, I could barely get my leg through the pant legs, and the were about five inches too long and would have required alterations. The jeans were returned for an exchange and I am still waiting for a replacement item. The customer service responded to my email right away, they acknowledged receipt of the jeans, and indicated there are delays due to a transition to a new warehouse. I have not received a second or third month box. On February 15th my credit card was charged for another 3-months of service. I sent a message to their customer service department and they credited my account for the second 3-month subscription. As of today, I am waiting for my December and January box and the replacement item from the November box. Right now I can only give this company a poor rating. If they improve their service then I will update my review.

Trendy Butler has sent me some great clothes for more than a year. However, their shipping speed has slowed considerably in the last few months, while their customer service is not very responsive. I paid for my December box on December 2 and I'm still waiting for it to be shipped as of January 21. The company blamed COVID-19 for delays last month. I don't buy it. I've not had any issues with other companies. In summary, the clothes are good, but the service is getting terrible. I actually PAY for their product; they're not doing me a favor.

The deal seems pretty good, but beware. Expect very long shipment times, 1-2 months between boxes. I purchased the three box deal in March...and I'm still waiting for exchange items. Honestly, still waiting for something I returned in August. Customer service was decent for a bit. They answered my emails, but the action was minimal or non-existent. Quality and brands, so so. Many are unknown or cheap brands. Quality is hit and miss though. I'd give this 3/5. Size is big miss and little hit for me. Maybe half of the clothes for okay. Only a few items for really well. Overall, I advise against this subscription. If you don't mind long waits, hit and miss sizing, and leaning toward sub par quality, then go for it. For the same money you can go to a nice department store and get better.