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U-Haul Rating

TrustScore 4.9 out of 54.9Reviews 11121112

Last U-Haul Reviews from Trustpilot

boyd hanel
Uhaul - Disorganized and Poor Assistance

Rented the trailer from Dunmore which was great. Agent told me to drop off in Swift Current prior and it indicated Swift Current on the app. What the company forgot to tell me was that uhaul location in Swift Current had just closed. 5 agents later (transferred from one department to the next) I finally found someone that could help me by adding the Swift Current location to the app so that I could return the trailer. U-Haul is a departmentalized company that is poorly equipped to deal with customer concerns. Ended up being overcharged for the trailer, but just left it at that as I would have had to be transferred to another department to dispute the charge. Avoid this company !

Nolet
I cant complain

I cant complain. Truck was OK and service a breeze. Price could be lower.

Sheldon Marks
Great experience. Much better than expected!

Great experience. Mich better than expected. The staff was attentive, helpful and made the experience of renting a truck for 24 hours a joy. David was a real star, really impressed me and Roy and Anaya all really went above and beyond. If I need another truck rental I will be going back to U-Haul and hope David and the gang are there.

Kevin Menjivar
Muy buen servicio muy amables el…

Muy buen servicio muy amables el atención al cliente tuve un contratiempo con mi auto de renta y me contacté con ellos y me ayudaron rápido y quiero agradecer ala persona que e atendió su nombre es sixto creo que así se escribe una gran persona me ayudo muy rápido mi familia y yo estamos agradecido es una gran persona les recomiendo esta compañía para sus mudanzas o cualquier otra cosa que quieran hacer

Harvey Sacks
U-Haul doesn't have a website?????

I can't get on their website for the past few weeks!!!!! My worldly possessions are in their care. Thought they were a well-known reputable company??? Help!!!!

Mohammed Maher
horrible experience so far ...

horrible experience so far .... let's see if they end up making it right otherwise I am disputing the charge through my bank (something I have never ever done in my whole life) Edit: changed my review from 1 star to 5. they promptly resolved the problem and now I feel comfortable doing business with them again in the future.

Greg
Careful how you answer the "bring back" question

My truck rental was fine. Here is the "scam". My daily rate was $19.95. When they very casually ask "when will you bring it back?" Your answer becomes a contract commitment. Let say you pick up at 9am and tell then 4 hours. You bring it back in 5 hours. Then you are charged for a full second day. If one answered the "bring back" question with 7 hours then there would b no charge for a second day. Their "day" is 24 hours but how you answer the "bring back" question is how they double charge you.

Krista Gonzales
Had some issues

Had some issues , that was taken care of by a young lady name Ashley. At the north Glenn storage. So please give her a 5 star rating. Thanks Jim gonzales

Anne-Marie
Given the runaround, completely unprofessional.

I had chosen a pickup location in London, ON and when I arrived they informed me that the truck was in St. Thomas, ON. I had received no text or phone call informing me of this change, and the email that they claimed they had sent the day before was sent that morning, a half hour before I was at the pickup location (and hadn't seen). When I arrived in St. Thomas, the truck and furniture pads were there, but not the furniture dolly that I had selected to rent. They had given me extra miles, but after the truck was returned to Etobicoke, they charged me additional miles. When I looked at the total miles allowed, it wasn't even close to what that trip would have been from London/St. Thomas to Etobicoke. I called the London office, and they said I had to call Etobicoke, and the Etobicoke office said I had to call London and transferred me back. I was then bounced back to the Etobicoke office, which was incredibly frustrating to hear 3 times "we can't help you with this". Luckily, the fourth rep who answered was extremely kind, accommodating, and helpful. She refunded the extra miles and apologized for their error (Trisha, Reservation Manager, at the Etobicoke office was wonderful and the only good interaction out of this whole experience). Obviously the truck did its job, but if you can find another rental company that fits within your budget and in your location, I recommend not going with Uhaul.

Apachewolf
Our experience with the U-Haul Box great.

Our experience with the U-Haul Box service was pretty good. They had the most affordable rates then similar services we reviewed. We requested a box be placed at a home near Chicago which then was shipped to Tacoma, all went smooth. They contacted us a couple of times in advance to confirm dropoff and pickup location, date and time for each location. I experienced good customer service and they charged us what they said they would charge us from the start. Although I was a little confused about possible double billing at one time, I was receiving texts messages saying parts of the bill had been paid, then a couple of days later an email link showing payment was still do, so this type of confusion is something they need to address. I was able to confirm payments were already made and received after calling customer service. We were surpised how much these little units can hold, and how quick box was shipped to it's new location. We are very pleased with our experience.

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The Most Popular Postal Services and Parcel Couriers for U-Haul

Place Courier Service Official Website Tracking Number Sample
1 USPS (US Postal Service) https://usps.com USPS tracking number: 9470136895232963002713
2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
3 UPS (UPS Freight, UPS ground, UPS.com) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
4 DHL (DHL Express) https://dhl.com DHL tracking number: 5753619701
5 China Post https://chinapost.com.cn China Post tracking number: AQ321816631CN
6 Old Dominion Freight Line https://odfl.com Old Dominion tracking number: 25712420535
7 XPO Logistics https://xpo.com XPO tracking number: 869381693
8 4PX Express https://4px.com 4PX tracking number: 00340434499362892642 or LP00514568579700
9 YRC Freight https://yrc.com YRC tracking number: 668-179383-5
10 Estes Express https://estes-express.com Estes tracking number: 0178212964
11 OnTrac https://ontrac.com OnTrac tracking number: D10013200211502
12 R&L Carriers (RL Carriers) https://rlcarriers.com R&L tracking number: 42973815-6
13 Saia https://saia.com Saia tracking number: 106171929500
14 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
15 Yanwen Logistics https://yw56.com.cn Yanwen tracking number: UG475165684YP
16 EMS https://ems.post EMS tracking number: EV938507560CN
17 ABF Freight
https://abf.com ABF tracking number: 223092709
18 Yun Express (YunExpress) https://yunexpress.com Yun Express tracking number: YT2215821272057566
19 LBC Express
https://lbcexpress.com LBC tracking number: 362266453096
20 Royal Mail https://royalmail.com Royal Mail tracking number: LO036472951GB
21 MSC https://msc.com MCS tracking number:
22 SF Express
https://sf-express.com SF Express tracking number: SF1312268593906
23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
24 TNT https://tnt.com TNT tracking number: GE695447441WW or 199863650
25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE

All supported postal services (549)

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