VNYL Tracking Order Status

It seems to me the biggest issue, the one that's causing most of the complaints about "fraud," is that Vnyl doesn't automatically ship the records each month. I was about two months in, having the same issue as most people, so I contacted support and found out I had never selected a curation level (despite repeatedly going to the site and clicking on one). So, long story short, the webpage is a bit counterintuitive--once you click on a choice, you're taken to a page hawking their plans, but you're supposed to click on the much smaller continue button on the (if I remember right) top right of the page; it's even smaller on a cell phone screen to the point of feeling obscured, which takes you to the shipping cost page. Or, and this would solve most of the complaints, they should just charge the shipping with the subscription and have a one click check out, backed up by a time limit to make a choice before they ship a fully curated order. I can't think of another subscription service that sends NOTHING unless you manually make a choice (though admittedly, that was the bane of Columbia House, but they were marking up their bad monthly CD selection to make up for giving you so many to begin with at a penny each), and it's the primary reason for their bad reputation. As for the other issue, the curation itself, I subscribed to get the kind of albums I would never think to pick up from a record store unless they were on clearance, and that's what I've mostly gotten, as well as a few that I would have picked up if I'd ever seen them (including a Big Black EP). If that's not your mindset, if you aren't open to listening to music outside your specific subgenres or list of artists, then this probably isn't the service for you. I've never received a specific album I listed as one I've been seeking, but mine were pretty specific cult niche titles or classics that would never end up in what I assume is a clearing house of sorts. I've traded in a good portion of them (after using the digital codes that are provided in some of them), but I did receive a few new favorites such as Blackerface. My current plan has a promotional price that makes it about ten dollars for each of the three records I receive each month, shipping included. I don't know if they still have that promotion going, but this feels about right compared to the base rate of, I believe, $35 for the 3-record plan, plus shipping.

I encountered this service through a TikTok ad and I was really enthralled by the concept of vinyls being curated through your own music taste. I decided to sample this by doing a solo plan just for one month unless I decided to stick around. My record came in a timely manner with curation being finished after three days and the record being shipped exactly 2 weeks after I selected my #VIBE. The record I got was pretty good and somewhat reflected on my music taste. I was considering staying subscribed, but looking at the reviews on here really spooked me and finalized my decision in cancelling. This page is also claimed yet they rarely get back to those who leave 1-stars. The cons are in abundance from scammy natures, bad customer service, poor curation, supposedly disingenuous "handwritten" cards that are written by a service called Handwrytten, shady business practices, and pretty much what any business shouldn't do. I found having to call in to cancel to be a bit of an annoying factor but you can thankfully just do it by email instead of having to potentially call in again and again and again or just never receive some kind response through the phone as I've seen in many reviews. I sent an email to request a cancellation and they got back to me in less than 24 hours and cancelled my subscription right away. I was thoroughly impressed given what's been said here, so either I'm lucky or things are shaping up on their end. I think while my experience does not have very deep roots as it's just the first month experience, take this as some kind of neutral reference if you're having trouble deciding. The negative reviews are overwhelming, though, so take them as you will as well. These guys haven't had a 5-star review in well over a year anyways.

Insanely terrible, only gave 2 because I got 2 out of 9 records that I actually like. My last order I ordered in august and it didn’t come until October. After weeks of emailing them to cancel I finally threatened to open a dispute in BBB and they gave me a full refund. I didn’t read reviews first and I was swept in by their deceptive marketing. No you won’t get P!ATD like they put in their ads, you’ll get country music from a band with 10,000 listeners on Spotify after you put no country.

I didn't receive a single package from them for 10 months because I did not select what "vibe" I wanted. They kept charging my account, however. When I called about a potential refund they could not issue one to me...only store credit for their tiny online record selection. If you do subscribe, be aware that you have to choose what "vibe" you want every month for your records to come, or they won't come at all.

The records themselves aren't too terrible, but the customer service is extremely lackluster and has posed a massive problem for many, if not most people. I never had a ton of issues myself but it still did have a lot of issues for the time I used it.