Waterford Tracking Order Status

I have purchased several items from Waterford and when there has been a problem (a decanter was chipped) they sent out a replacement immediately. The products are high quality and the customer service has been great

I wish I read these reviews before I made a purchase. I will not be buying from this company ever again. I purchased 2 frames for my mother in law online. Nowhere on the site does it say that the frames can only take portrait photos?! Never seen that before. Both of our photos are landscape. Their return policy is ridiculous. I bought through Canadian site, but have to return to the US. It was $90 to send back. And then apparently they deduct what it cost for them to send to us too?! I have not had a refund come through yet so don’t know how much that is. All for a product that completely mismarketed?! I have emailed and sent contact requests through their website 4 times. Zero responses. No way to call. This company is a joke. Will never purchase from them again.

I need to return an order and have been emailing Waterford for almost 3 weeks without a response.

Beautiful products and a smooth easy purchase each time. Happy so far!

Customer Service v.suspect. Is this company the genuine article? The customer service response i got when asking when a presentation will box of whiskey glasses i really liked would be back in stock, was no response at all after they replied "yes they come in a presentation box"!... even though I wrote to them three or four times..Still nothing.. when they came back into stock I bought them. They do not sound anything like the crystal I have bought before when I tap them, they don't sound like crystal although they are heavy and look nice. Now I've seen the reviews here i won't risk buying from them again. Surely this is not THE Waterford Crystal company we think we're buying from?! Very, very strange.