Wayfair Tracking Order Status

I recently purchased $1200 worth of cabinet hardware from WF. I bought one too many ($15) and requested a return label. Since it had been 45 days WF refused my request (their policy is 30 days), even though the handle was unopened. Needless to say, we will look at other options before using WF again.

I am a long time customer with Wayfair. Everything I have bought from them is exactly as described. I have spent many of thousands of dollars with them and also recommend them to other people. I have always been very happy with every purchase I've made with them. However, I recently contacting them (csr #) to talk to them about identity theft I endured last August 2023. Reason being, I applied for their credit card last July 2023. Apparently, the person that stole my identity claimed, on my credit report, that were employed at Wayfair and also used their/an address also listed on my credit report. When I reached out to them to speak with someone about this problem, of course, it went no where. So, the reason for this post/review is to warn people to NOT apply for any credit cards/credit thru them as this may also happen to you.

The ordering process was easy but I was told I would receive an email when my order shipped and could then arrange delivery as I had free white glove delivery on my item. All I was given initially was the week it would be delivered. When I tried to trace the shipment at the beginning of the week indicated, I got a message that said I would get an email when it shipped. Then mid-week a truck pulled up without any notice. I worked that day and had gotten home and thought about running out to do an errand but as I was off the next day, decided to wait. Needless to say, because I didn't know they were coming, I hadn't put my many dogs up. One of the delivery men was afraid of dogs so I had them drop it in pieces in a room it wasn't going in as I wouldn't be able to move it to where it would go myself if assembled. (It was a recliner.) I had to have a neighbor help me get the back on as it was too unwieldy to do it myself. I was so aggravated that I don't know that I will ever order from them again. The delivery men said "Didn't they call you?"

I’ve purchased I think 3 items from this company and it’s always a hit or miss with the items sold here. My sofa was badly scratched and they replaced it and that’s why I give them 2 stars. My last item, a cat tree was just too small and not sturdy enough to support big cats without tilting and falling down. They wanted almost $30 to return it. I really didn’t know their returns policy so it was kinda my fault buying from Wayfair without reading their return policy. Lesson learned! But will never buy anything from them again.3/8/24 yes my issue was “resolved” alright, I only had 2 options;1. Send the item back and pay over $26 for shipping plus the struggle to take it apart, find a box big enough and carry it downstairs and into my car and into the postal office or 2. Accept a discount of $25 and cents and keep it so I opted for the second one. I will pay $25 less of regular price and will donate it to my local shelter because I cannot use it for my cats.

Horrible chat support. It's not customer service at all it's just automated messages back to you saying the same things. My order has been pending cancelation for like 3 days now. No one will email me back. Unprofessional! I get there is probably a lot of people trying to get help but dang..then hire more help bc just ignoring people is the reason you have 1 star bro! Just saying. I have 2 stars bc their stuff is cute as heck but it is an arm and a leg lol