Wing Bikes Tracking Order Status

Purchased the Freedom X during Spring of 2022. Delivery was very quick. The big box was damaged, but everything inside was good with lots of protective tape and seemingly endless zip ties securing everything. Assembly would have been easier with a professional stand, but I managed. Instructions were reasonably clear. Not sure how one is expected to follow the torque specs with an allen wrench, though. The bike rides nicely and performs flawlessly so far. I ordered the add-on throttle which is very convenient. Minor complaint is re-setting the trip odometer - that is not intuitive or explained in the manual. I found a method searching google - for a completely different bike - but it worked. Turning on/off the lights also not intuitive, but I'll probably remember how after awhile. Overall, very pleased with my purchase.

Simply, company is full of frauds that have been banned from online bike forums for posting fake reviews, selling defective items, and currently facing mounting legal pressures for their abysmal practices and poor products.

Bike is great. Shipping is fast. I've written customer service a few times related to referral program and adding accessories with 0 response

This company is not trustworthy which is why I canceled my order. I ordered the Freedom X bike and was contacted a few hours later to tell me the standard 8.8ah battery was not in stock after my credit card had already been charged. Wing customer service rep Hannah contacted me via email to upsell me on the larger capacity battery for $75. I really wanted the bike at the price advertised. I tried to call customer service to find out when the 8.8ah battery would be back in stock. No luck there - there is no customer service, only "Hannah". Their customer service is a NY telephone number that goes to a weird VM. While I was waiting for a reply I did a bit of research and found this is not an isolated incident and other customers had the same experience. Selling a product that is no longer available and then trying to charge a customer a higher-priced replacement is misleading and against the law. I canceled the order immediately and will be reporting this company to BBB and posting a review on Trustpilot. Buyer beware!