ALLSAINTS – Coupons, Promo Codes & Special Offers (0)

Order GE5415947665NL is already 5 days overdue. No phone customer service. I check tracking and order hasn´t even left their premises. They just don´t answer. Beyond bad. Beyond fake chinese vendor scammers. Update: they ve replied to me one day after the above review and have provided addotional details on the parcel that is still way delayed. Very responsive which is appreciated. AllSaints has granted me with a refund for the item. At the end just four days delay in the shipment yet overall, exceptional customer service. Sorry if I rushed stating the top part of this review.

I bought from Allsaints recently and live in a remote location in southern Spain. I buy frequently from them. This is the first item of 2024 and they seem to have sorted out their delivery service from last year. That being said my item was going to be a day later than expected, due to Allsaints sourcing from the UK. The customer service was great, Ramiz was very polite and was willing to give me a refund for my delivery charge, with no fuss and I got an update on my item. The items from Allsaints are mostly ethically and environmentally sourced and beautifully made.

Been trying to reach customer service for days now; there are no agents on chat though they promise a 2-3 minute wait time (I'e waited for hours in total now). Very disappointing! *EDIT: they did reach out in the end and sort the query quickly.

I’m trying to return an item which I ordered in 2 different sizes. No delivery note arrived in parcel. I’ve sent numerous emails asking your advise on what to do, your reply is a robot email not answering my question. You say you have a live chat available but once again this isn’t the case. Please can you help?! In future I will just purchase from the shop instead of on-line Customer service replied and all sorted so review changed.. but still feel them robot emails aren’t the best in answering your queries

This review is about the Regent Street store. My family and I really enjoyed shopping in this store yesterday. The staff were so friendly and provided the best customer service experience I have had in London for a long time! Friendly, accessible and helpful. Highly recommended.