Track RL Carriers Packages & Parcels

The worst customer experience!!! We sent them all the necessary documents 3 days before the arrival of our air freight delivery to JFK. They waited until the very last minute and find some made-up excuses with the invoice to delay our pickup. Still they force us to pay the storage for the weekend although the package was not picked up on time because of their fault. I don't know if that's something R&L Global's workstyle or it's because our account manager Annette Diaz is not a good professional.

I was told 2/29 my pallet would arrive by 1PM with a 30 min call lead time. I call this AM 3/1 to reconfirm delivery and was told between 2 and 3 PM. I called at 3:05 PM to inquire and that I had not gotten a 30 min call, and when will the truck arrive. Put on hold and then was told driver is behind new time now 5 to 6PM. I asked where was the driver. Told he was an hour north of me. That's outrageous! He came from Seattle and passed me by on his way to destinations an hour plus to the north. He should have stopped here on his way. There should be an option fo NO stars. This is at least the third time now my vendor has used RL and the exact same thing. They pass my drop destination and deliver on the way back to the terminal. If there is any option in the future to not use this horrible company I will try not to. 3:52PM I just now got a call from the driver and was told "the dock workers loaded it first". Blah, blah, blah. That's no excuse. I could have met with clients and ran other errands needed instead of waiting all day for the delivery.

We worked with R+L for years. The sales representatives were very lovely. They tried everything to help us but their management is horrible. There is not much the sales could do. We just had an issue which is not deal breaker. We had a conference with the area manager and he made things ten times worse. He had to be rude and disrespectful, assumed that every client should have known what they do internally and ignored the part there was no communication before the shipment was taken. Issues always happen. What matters is how a business resolves them and how they treat their clients.

we are glad to cooperate with R&L (Danville's office), we have same-day pickup, prompt delivery, and affordable rates. Thank you, guys. Hope you can reduce the bureaucracy for our shipments to Canada- actually, a lot of papers needed for that.

Delivered on time, driver even texted quick and was very easy, quick and reliable. The driver delivered on the side of the road. Great guy, good company.