T-Mobile Tracking Order Status

Just finished at the store in Elk Grove Village. The CS rep Jordan, was awesome. He handled several customers as the only employee. The time it took to help everyone was amazing. Thank you, Jordan.

I needed a new phone and had been with Metro for 8 years. No complaints with Metro. Great price, great service. Rarely had any issue. I recently switched to T Mobile and also signed up for their internet. I'm not impressed with either. When I wake up and come home from work, I have to hard restart my TV every time. I constantly lose wifi, and half the time when the wifi drops out and my phone switches to 5G, it won't work. I'm really disappointed with this because since having a cell phone starting in 1998 (been with Airtouch/Verizon, Nextel, back to Verizon, to Metro, and now T Mobile) I have never had this bad of service. I got a nice deal when I signed up. Free Samsung Galaxy s23, got the gateway for free. What is so odd to me is I had better service with their lower brand on a 4 year old phone than I do with Magenta Max and a new Galaxy. I can be a very loyal customer as long as I'm getting what I pay for. I'll give it a couple of more weeks, but I won't promise anything.

I had the best agent. Christopher from Carribeans. He was absolutely super helpful. Thanks Christopher.

Lorien Rodrigos Was the best representative that I’ve talked to and she’s very nice and she’s really funny she made my experience with customer service very nice. She’s the best.

I recently purchased a phone and plan at T-mobile in Alabaster Alabama. Benny Alvarado was awesome. He was so helpful and very nice. I was originally told they didn’t have the phone I wanted so I reluctantly chose another phone I didn’t like as well since I didn’t have time to wait on a phone to be shipped. Benny went in the back and found one last phone of my choice hidden in the back. He had so much patience when I couldn’t remember my different passwords and had to restart set up twice. He was kind and very courteous during the whole process. I love my service, plan and internet. I would highly recommend this company and this employee