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ABF Freight Rating

TrustScore 4.9 out of 54.9Reviews 2929

Last ABF Freight Reviews from Trustpilot

Matthew Matthew
I read some of these reviews and I need…

I read some of these reviews and I need to say I just had two very fragile and valuable pieces delivered by arcb and I could not be happier. The driver Jorge was so nice and accommodating. I have never had an easier time having something shipped to me then my experience here. You can trust them. There seems to be unhappy customers but they do a lot of volume and most people don't post if everything went well so I need to post how happy I am with them. It is the least I can do.

Dao Tran
This shipping company is a scam

This shipping company is a scam, generated a quote for 2 huge shipments and came out to be around 600-700. I proceeded to schedule a pick up, it was swift, then comes the billing problem. Charged me a total of 2800, so I called and asked for an explanation. Customer service was not helpful at all, just read out what's on the invoice. Said I provided incorrect weight, it is clearly showed on the box (gross weight 199 pounds) so 2 will be 398 pounds. They said it was 400 instead, 2 POUNDS DIFFERENCE and they charged me about $72. Then fuel surcharge that was not shown in the quote, was about $603. There was also a "ALLOWS LOWER CHARGE AT HIGHER WEIGHT"charge for about $391. There was no explanation and solution provided and I was forced to pay that ridiculous amount because there's a deadline for my return shipments for the appliance company.

Matt Lipscomb
Top Notch Service and great driver!!

Just got my Home Depot vanity delivered this morning. Ryan Stapleton called in to dispatch to communicate a minor detail to the driver. Richard showed up with a smile and stellar attitude. He was very personable, likable and I enjoyed our short conversation getting to know each other. It's important to note that the last thing a customer sees is the driver. They represent their company and if they're in a bad mood or their attitude sucks...it's a reflection of the entire company. This is true for all companies with hard working delivery drivers. In a day and age where it's hard to find good help, ABF should be proud to have Richard as an employee. His attitude made me want to write this review! Thanks Ryan and Richard!

Gary Alan
12 days for the delivery of two pallets…

12 days for the delivery of two pallets from South Jersey to North Port FL. Was the truck going backwards? If you want lousy service and endless excuses, this is your LTL carrier.

Kirtis Reynolds
Don't use!

The driver was the biggest POS I've ever had the pleasure of talking too. 2hrs early and threatened to charge lift gate fee for dropping it in the driveway instead of waiting 20 minutes for me to show up. Thank God his boss was cool but what the heck! Why does everyone hate there life these days? Smile instead of hating dude, it's way better for the heart and soul!

caroline mcnally
NEGATIVE 5 STAR REVIEW

NEGATIVE 5 STAR REVIEW: I would give a negative review if I could. I have been attempting resolve arcbest losing one of our shipments for over 2 months now. I have spoken with Monica multiple times who assured me the package would arrive. LIES. it never arrived, they tried to place blame on us and told us to file a claim. We filed a claim and it was denied. I replied and still received no response from them. We used their business over the course of 3 years and we will NEVER use them again. An absolute disgrace of a company that refuses to accept blame or accountability. I would not recommend them AT ALL.

AV
E-commerce Shippers - Be Aware Amazon - Walmart - Houzz

I got 3 A to Z claim last 2 weeks with Amazon due to shipments were late 2 WEEKS or more. They couldn't deliver the items as they promised within 3 days. Customer cancelled the order because its late 12 days. Even though I informed arcbest make the delivery ASAP before it's cancelled, guess what, they said they cant! This is how they run business. They didnt deliver and now they are asking return charge! Hah! I wish I could do the same business without making any logic. This is not the only one. They are asking some storage fees for the shipment they couldn't deliver for 25 days. We explained that is not "how you do business" but they are all this is what it is mood including accout manager. You can't change their ethic but I can change the shipping partner so we don't get hit for our sales. BE AWARE! They also update most of the invoice after you get quote. Did I mention no one cares when you explain that's not how you do business?

David Ambart
Worst transportation company in USA…

Worst transportation company in USA ArcBest robbing costumers and carriers they refuse to pay our hard earned money we delivered 3 different loads in 2021 and we have been scammed and not paid even after we took them to court and court found them guilty and they are in default! Still didn't get paid! Also ArcBest accused us of double brokerage after this crazy accusation we took ArcBest back in court for deformation! We will clean up our name that we built with our hard work!!!!!!

Undisclosed
DONT'USE

If I could give 0 starts i would. I sent freight out to Missouri on 3/24/23 and as of 4/4/23 it never was delivered. Instead of going to Missouri my shipment went to Texas. I was told it would have to come back to me and then be sent out again. Missouri is a 2 day point. It has now been 10 days and still no delivery.

Jean
If you have a choice, don't use

This company is awful. It took them 7 days for a delivery of under 500 miles. It arrived to their center on a Tuesday, but they wouldn't do the final residential delivery until Thursday...and its on 35 miles. On top of that, their delivery window where you have to be there is 9-5. That is ridiculous.

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25 More Popular Postal Services and Parcel Couriers

Place Courier Service Official Website Tracking Number Sample
1 USPS (US Postal Service) https://usps.com USPS tracking number: 9470136895232963002713
2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
3 UPS (UPS Freight, UPS ground, UPS.com) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
4 DHL (DHL Express) https://dhl.com DHL tracking number: 5753619701
5 China Post https://chinapost.com.cn China Post tracking number: AQ321816631CN
6 Old Dominion Freight Line https://odfl.com Old Dominion tracking number: 25712420535
7 XPO Logistics https://xpo.com XPO tracking number: 869381693
8 4PX Express https://4px.com 4PX tracking number: 00340434499362892642 or LP00514568579700
9 YRC Freight https://yrc.com YRC tracking number: 668-179383-5
10 Estes Express https://estes-express.com Estes tracking number: 0178212964
11 OnTrac https://ontrac.com OnTrac tracking number: D10013200211502
12 R&L Carriers (RL Carriers) https://rlcarriers.com R&L tracking number: 42973815-6
13 Saia https://saia.com Saia tracking number: 106171929500
14 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
15 Yanwen Logistics https://yw56.com.cn Yanwen tracking number: UG475165684YP
16 EMS https://ems.post EMS tracking number: EV938507560CN
17 ABF Freight
https://abf.com ABF tracking number: 223092709
18 Yun Express (YunExpress) https://yunexpress.com Yun Express tracking number: YT2215821272057566
19 LBC Express
https://lbcexpress.com LBC tracking number: 362266453096
20 Royal Mail https://royalmail.com Royal Mail tracking number: LO036472951GB
21 MSC https://msc.com MCS tracking number: MSCUW9876543
22 SF Express
https://sf-express.com SF Express tracking number: SF1312268593906
23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
24 TNT https://tnt.com TNT tracking number: GE695447441WW or 199863650
25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE


All supported carriers (549)

Top-30 Postal Services in the USA

Place Courier Service Official Website Tracking Number Sample
1 United States Postal Service (USPS) https://usps.com USPS tracking number: 9470136895232963002713
2 United Parcel Service (UPS) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
3 FedEx Corporation (FedEx) https://fedex.com FedEx tracking number: 927512975376
4 DHL Express https://dhl.com DHL tracking number: 5753619701
5 Amazon Logistics https://amazon.com Amazon tracking number: TBA123456789012
6 OnTrac Shipping https://ontrac.com OnTrac tracking number: D10013200211502
7 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
8 YRC Worldwide https://yrc.com YRC tracking number: 668-179383-5
9 XPO Logistics https://xpo.com XPO tracking number: 869381693
10 R+L Carriers https://rlcarriers.com R+L tracking number: 42973815-6
11 ABF Freight System https://abf.com ABF tracking number: 223092709
12 Old Dominion Freight Line (ODFL) https://odfl.com Old Dominion tracking number: 25712420535
13 Estes Express Lines https://estes-express.com Estes tracking number: 0178212964
14 Saia LTL Freight https://saia.com Saia tracking number: 00340434499362892642
15 Pitt Ohio Express https://pittohio.com Pitt Ohio tracking number: PITT1234567
16 Averitt Express https://averittexpress.com Averitt Express tracking number: AVE-1234-5678
17 Southeastern Freight Lines (SEFL) https://sefl.com Southeastern Freight tracking number: SEFL1234567
18 Central Transport https://centraltransport.com Central Transport tracking number: 123-45678910
19 AAA Cooper Transportation https://aaacooper.com AAA Cooper tracking number: 1234567890
20 GLS-US https://gls-us.com GLS tracking number: 987654321012
21 New Penn Motor Express https://newpenn.com New Penn tracking number: 123456-789
22 Dayton Freight Lines https://daytonfreight.com Dayton Freight tracking number: 123-456789
23 Oak Harbor Freight Lines https://oakh.com Oak Harbor tracking number: 123456-789
24 Roadrunner Transportation Systems https://rrts.com Roadrunner tracking number: 123456789
25 Reddaway Regional https://reddawayregional.com Reddaway tracking number: 123-456789
26 USF Holland https://hollandregional.com US Holland tracking number: 123-456789
27 Forward Air https://forwardair.com Forward Air tracking number: 1234567890
28 Ward Transport & Logistics https://wardtlc.com Ward tracking number: 123456-789
29 Land Air Express https://landairexpress.com Land Air Express tracking number: 123456789
30 TForce Freight https://tforcefreight.com TForce tracking number: 123456789012

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23 Office Depot https://officedepot.com Office Depot Tracking Order
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26 Dell https://dell.com Dell Tracking Order
27 Sephora https://sephora.com Sephora Tracking Order
28 Lululemon https://lululemon.com Lululemon Tracking Order
29 Staples https://staples.com Staples Tracking Order
30 Samsung https://samsung.com Samsung Tracking Order
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