America's Tire – Cashback, Rebates & Rewards

I am pretty critical of places generally but ... America's Tire has consistently given us amazing customer service. Today I had to cancel an order, they had already received the tires. They cancelled it quickly with a smile. We have always used them because: free rotations, decent pricing, fast, no pressure sales. These things also make for a cheery, low stress work crew at the shops. I have nothing bad to say, and that is rare :). We always get our tires from America's Tire but I strayed and took a friends suggestion to do local Goodyear. They gave me bad alignment, the nitrogen scam, crazy expensive with all of the addons and my car was filthy inside and out when returned. The tires are decent. Regarding my winter tire cancellation, it was only because we have had a short, not lucrative, snow season. The season looks to be ending early, decided to get them in the fall instead.

I ordered full set of tires for my vehicle with the Northridge CA location 3 weeks ago and was told they would come in within a week and they will call me and set up appt for installation. I never got a call. A week later I got an email saying the tires were in. I called and made an appt for installation and asked why I did not get a call as promised. I was told they're having computer issues. When I arrived for my installation appt and they checked my current tires on my vehicle, I was told that the tires that were ordered were not the size currently on my vehicle. When I asked why was that? I was told "they don't know". They have my customer vehicle on record that shows I've always bought the size I ordered (18"). For some reason they ordered 20". No one ever called me to ask a question if they were confused. Not even the manager Chris had an answer as to why they screwed up. They offered to re-order more tires that would take another week to arrive. Just how can you trust a tire company to order the size you request instead of something different? You can't since they cannot tell me why they screwed up originally. I took my money elsewhere.

I recently replaced all four tires on my Ford Escape. I initially went to Costco and they quoted me 1130 and told me to wait for 2 weeks. I went to America's Tire in Redwood City. They gave me the same tires for $1070 and installed them in 45 minutes!

On 09/26/2022 my Wife and Mother in law visited America’s Tire Santa Rosa, CA location. The purpose of her visit was to get one of her tires fixed or replaced. Two days prior to her arrival, I phoned America’s Tire and explained our problem to them. The man I spoke to said the back left tire should not need to be filled every week and that there was obviously something wrong with it if it drops below 10 PSI after a weeks time. My wife was turned away after a 4 hour wait. This happened because it was my wife who made the 100 mile trip. If I would have taken the car in, I would have received the same great service I had received when I first purchased the tires. But because my wife, a woman, and her Mother, also a woman, brought the car in… they were turned away after waiting 4 hours for help. They were also talked down to by the floor manager. They were made to feel stupid and inferior. They were asked technical questions that they had no idea how to answer and when they couldn’t answer they were turned away. Maybe if they would have called me, a man, I could have answered the questions and they would have helped my wife. But, we live in the mountains and get very poor phone service. The manager, Chris, and another employee, Jessie, must have made the firm decision not to help my wife before they even heard the facts because once the facts were given to them, all they could do was belittle my wife and turn her away. I don’t do a lot of online reviews. Only when I’ve had exceptionally great service or really terrible service. I received great service at America’s Tire in Walnut Creek, CA. My wife had a terrible experience at the America’s Tire in Santa Rosa, CA. I hope when the corporate office sees this review they take a look at the video camera footage from 09/26/2022 to verify all of this. I’m sure Chris and Jessie will have their own story about how they provided the same service to my wife as they would a man. But they are lying. And every employee and customer in the room knows it. I encourage other women who have had similar experiences at America’s Tire to speak up and tell their stories. My wife is driving home on a bad tire tonight. 14 Miles of the trip will be on a dirt road with a steep cliff on her passenger side. I’m worried sick and all I can do is hope that she takes it very slow. I need her to get home safe. The sexist behavior has to stop. There are both Men and Women who don’t understand mechanic speak. When I don’t understand something, it often gets explained to me. When a woman doesn’t understand something, she get’s taken advantage of. I wish it weren’t true but this is not the last time this will happen to my wife or mother in law. You all know what I’m talking about. Until people at America’s Tire can figure these things out, I implore you to look elsewhere for your tire service. If you must use America’s Tire, send a man to the location.

I’ve always had a great experience every time I’ve been here. Fast, courteous, service.