Arran – Cashback, Rebates & Rewards

This review is not about the product but about their online sales and customer service (or lack of customer service) My wife ordered gifts ready for Christmas and the order was promptly delivered and that's where it starts going wrong, on opening the parcel it was discovered that the contents were damaged specifically a candle in a tin which was completely bashed, the box was far too big for the goods inside and there was insufficient packing to protect the goods resulting in the damage. My wife phoned Arran Sense of Scotland on the day of delivery but no-one answered the call, we put this down to it being a Saturday 14th October and promptly sent an email instead to the address on the confirmation email, not expecting an answer until the beginning of the week. We still had heard nothing by Wednesday the 18th October so my wife phoned again this time someone picked up but they were rude and insisted that we must have sent our email to the wrong email address and she gave us the correct address, I then checked the original email with the one she gave us and it was the same, never the less I forwarded on our original email to the address given. Apart from receiving the numerous marketing emails we have heard nothing from the Arran Sense of Scotland. So we suggest that you do not use their online ordering system and get any of their products from one of their agents, if you do use their online system then good luck as seems to be a gamble to whether it arrives intact and if you have any issues don't bother calling them as they will more likely be rude if they reply at all.