The Royal British Legion – Cashback, Rebates & Rewards

Joined online on 21st March and am still waiting for my membership pack! I have phoned them 3 times but still nothing has arrived. I have now given up. I think my father and two grandfathers, who served in the RAF, British Army and Royal Navy respectively, would be appalled at the lack of customer service. Very disappointing indeed.

I received an email requesting to renew my membership and a telephone number given was dual. I gave my name and the information that I wished to renew my membership and was then asked for security details, name, email, mobile number, first line of address, which I gave, only to be told this was the wrong number and I had to dial another number. I refused and the operative then said she would transfer me, fine. On transfer I received an automated service, which gave the option to call back, which I selected. Some 10 minutes later I received a call back from someone who said he was from the RBL and test again requesting all the date I had previously given. This I am not prepared to do, I gave you the information on the number you provided in an attempt to make a payment, I am not going to give out my data to all and sundry. So, if you want me to re-subscribe best you sort your act out and make it easier.

Another Let Down Veteran. The RBL should be a shamed of themselves, they do nothing to help Veterans I served 10 years, due to my mental health I have fallen on bad times on the job front and now I'm homeless in 2 weeks. All they could offer me was a one off Food Voucher and advice ( I DID NOT NEED ADVICE I NEEDED HELP ) Absolutely Discussing from a so called veterans charity. They ask you to jump though so many hoops just to be let down after weeks of phone calls and emails. I hope they are happy with there work with yet another let down Veteran. I can see only one way out thanks for nothing RBL

The Royal British Legion is very good at showing the public how good their work is through TV and Adverts and also very good at fundraising for the charity but its hard to really tell what they spend it on because the service isn't up to scratch. The service they offer is outdated, disjointed and slow at best. For example if you ask for their legal help fighting for compensation against the MOD you will only see them once on the day of your hearing. And if you ask them a question or use their online chat systems your in for a long wait for a reply that if one comes and phoning them isn't much better and at times they come across blunt and not friendly which in a role like that would be one of the needed top qualities. If your a veterans that needs help Help for Heroes, Combat Stress and local council initiatives for veterans do a much better job!

£70 million in the bank and they are asking for more Sort it out and look after the poor men & woman who ask for help another company puts profit before spending SHAME ON YOU