Café du Cycliste – Cashback, Rebates & Rewards

Kann die schlechten Bewertungen nicht nachvollziehen. Bestelle seit 2017 hatte noch nie irgendeinen Grund zur Reklamation, die Artikel haben eine exzellente Qualität und werden größtenteils in Europa gefertigt. Die Preise sind entgegen mancher Behauptung mit denen von Mitbewerben wie Raphael vergleichbar,wobei Rapha überwiegend in Asien produziert.

Ordered Christmas present on Novemeber 26th and still have not received a ship date. Zero response from their non-existent customer service. So disappointing.

Customer service is virtually non-existent for online purchases. I placed an order and immediately after I wanted to change the size, it was impossible to contact them and they took 4 days to respond when the order had already been shipped. I had to pay shipping costs for a size change on a pair of socks valued at 15 euros. The quality of the clothing is good but the prices seem disproportionate and overpriced compared to other brands such as Rapha and Etxeondo.

Very nice products, although a bit overpriced. Unfortunately, the high price level and good quality is not reflected at all in the customer service. There is no telephone number to reach a customer service representative. When you send emails, you often get a response many days, if not at least a week later, which is then even insufficient and unhelpful. Unfortunately, despite the high price, no return is included, which is relatively expensive, as you have to send the products to France for 15 euros. In my case, it was not possible to arrange a return online. I waited more than a week for a reply on how to send my return, which meant that the 15-day withdrawal period had already been exceeded. Just for your information: this review is not based on a one-off experience! I love the products and hate the service.

Sehr schöne Ware aber miserabler Kundenservice. Wenn man (auf eigene Kosten) retournieren möchte, dann muss man sich auf ein unüblich langes Procedere einlassen, bis man endlich eine Rückmeldung mit dem Okay erhält. Ein telefonischer Kontakt ist auch nicht möglich. Leider lassen sich nicht alle Fragen online klären bzw. nicht in annehmbarer Zeit.