Darlings of Chelsea – Cashback, Rebates & Rewards

great sofa with very professional service! love it

I am writing this review as an update on my previous review of 1star. First of all I would like to thank the darling of chelsea team for a quick response to my review. The lady that spoke with me was very polite and caring and sympathised with me and assured me of a solution to my problem and truely within 2days someone was sent to my house to inspect the Sofa. The man was very friendly and respectful. He respected my space and spoke kindly to me after listening to my worries. He then inspected the Sofa and went to his car to get the right tools to come and fix the Sofa. Although not all the problems were resolved, the most crucial part which was the material coming off was resolved and was rest assured that it won't come off again so fingers cross. My only concern was the confortability of the Sofa which couldn't be resolved, however it seems there is nothing that can be done about it. It seems with the style of the sofa and the materials used thats how its going to be. I was advise by the repairer to shuffle the cushions around and flip them periodically to help soften evenly. I gave 4star not because I am fully satisfied with the repairs but because everyone that attended to me was polite and showed concern of my problem with the sofa and attended to my needs urgently which to me shows that the company care about their customers. My sofa is beautifully crafted. The design, colour and style of it is everything that I wanted and I just hope that I will be able to enjoy it from now onwards. Thank you darling of chelsea for your good customer service.

Beautiful sofa, great customer service and excellent delivery - on time helpful and tidied up.

Beautiful sofa and ready sooner than expected. Only issue is you get very short notice of when sofa is ready for delivery and then little choice of delivery slots- so a challenge if you work full time and don't want to be 'fined' a storage fee if you aren't able to fit in to delivery company schedule.

Great service from start to end. And delivered earlier than expected.