Gerber Gear – Cashback, Rebates & Rewards

I tried to make a purchase with a promo code and the website refused the Apple Pay payment. I checked my account and everything was fine on my end and I used Apple Pay before and after the gerbergear site, so it was an issue with their webpage. I contacted the customer support email, because they have no phone number. I explained the situation and asked for a replacement code and any information on why my payment failed. The customer service rep emailed me back paraphrasing what I had said. The code says it was used already and the Apple Pay payment shows that it failed to go through, have a nice day. They said they didn’t have extra codes? Whatever that’s supposed to mean. Do they know they are computer generated not sitting in a warehouse somewhere? They also provided no further information on the payment other than it failed to go through. They literally provided no information past what I already knew and provided no help at all. As fun as it is to listen to my own words paraphrased back at me, I think I will go to a business that wants me as a customer. Probably Leatherman but I wish leatherman used standard bits.

I recently attempted to purchase a Savvy Knife during their 25% off Father day sale. Their website shopping cart would not reflect the correct price displayed on the product’s webpage when added to my cart. Their phone lines were and remain closed so no one to speak to. Through email they told me to place my order and they would credit my credit card for the correct price. This did not happen instead they gave me a 30% off code that only works on a very limited number of products of which I have no use. Shame on you Gerber! Gerber was once a go to company for me but no more.

Do not like any company that is happy to take your money. then does not have time to talk to answer question over phone .I own several Gerber products may be my last. THANKS GERBER

Have a gerber dime multi tool with 25 years warranty. The spring mechanism broke. I tried emailing and calling to find out if anything can be done, but have no reponse and no one seems to answer the phone

I prefer Ray to Bear but I have to say on receiving the Gerber Multi-tool with Bear's name on it I was sceptical. However after 4 months of use I find it well built tough and so useful that it never leaves my pocket over the weekend as go about my list of household chores. The spring loaded pliers are particularly useful, far more so than non spring loaded Leatherman juice I also own. Scissors and Philips screwdriver have also been worth their weight in gold.