Weave (US) – Cashback, Rebates & Rewards

RUN as far as you can. Over promise and under deliver on the WEAVE platform. Our phones are still having issues like "out of service" or they don't ring. They are constantly having technical issues on all fronts. They have cost my business thousands of dollars in lost revenue. Can you imagine not being able to call a business because the phones are down. Go elsewhere for the WEAVE service. You were warned.

I would do zero stars if possible! They are a scam and make promises they DO NOT keep! Dont waste your time with this company!

This has got to be the worst company to work with. Sales person promises the moon. Onboarders just ghost you. Customer service is non existent. Please do not import their chaos into your office.

Underwhelmed and disappointed. 1. Onboarding experience: Atrocious. Completely fragmented, disjointed, and required discussing same issues multiple times because Weave IT does not talk to (it would seem) their sales or onboarding people at all. Extraordinarily frustrating. Even simple things such as the chosen/agreed upon date to go live was mismanaged and bungled several times. 2. Hardware: No wonder it's free. The phones are garbage and call quality is atrocious. Using handsets, it sounds very hollow. When on speaker phone, you will sound to the other party as if you're in a cave, and often they will not be able to understand you at all. 3. Features: Some of the features are great, or at least the promise of them is great--when they work. Weave has definitely been useful in soliciting and receiving reviews (although no better than other vendors). Patient texting and confirmation has been good, too. EXCEPT: There is almost NOTHING that is customizable. Most things require Weave's tech folks to do it. And some, even they cannot do. Example: Not every office wants a 15-minute arrival prior to the appointment. As an oral surgery office, we sometimes need more time. "Can't do it" said Weave. Sorry. The APP? So much potential, so useless. Our doctors were very excited to use the Weave app to make their night calls to patients. It provides them the ability to call from their personal phones with the office number showing on Caller ID, and has an interface with their daily schedule. However, don't try to use it with an iPhone. You cannot hear anything, and turning the volume up on your phone does absolutely nothing. Apparently, per Weave, this is a known issue (and has been), but there is zero information on timeline for a fix, probably because they do not have a solution. Apparently it works with Androids. Great. We don't have those. 4. Customer Service: Poor. They love to send you emails from their "Customer Support Team" to ask how Weave is going. I took the time to write a detailed review of our experience. No reply, ever. The idea of Weave is super. We chose Weave because they (supposedly) have more features than any competitors, and a one-stop shop was very much desirable for us. As noted above, however, many of the features don't work at all, or work poorly, or work inconsistently. And they have shown no ability to rectify our issues. Great promise, very poor delivery. If it weren't such a hassle to undo it all, I would. And I still might. Very disappointed.

I was sold this phone system that it would integrate with my electronic medical records. Transferred from our local fine company to them. Wound up having no phone and no Internet for three days in my business. I was charged four times what I was told. And even when canceled they are still finding a way to bill my account. My second office they told me the only way to get it to work would be to get an old computer my new computer would not be able to be used. Interrupted my patient flow because they could not get the concept of what days to install and what days not to even though they were told on the phone and an email‘s many times