Know The Origin – Cashback, Rebates & Rewards

I bought a pair of trousers less than a month ago and the seams completely came apart in the middle with less than 5 times of me using it, that's unacceptable quality coming from an ethical brand. Update: I received a response from Hannah after waiting almost a week, since it's so close to Christmas that's understandable, specially since it's a small team, she was quick to address my issues and made it clear that this is not a common thing to happen. I was worried initially due to the wait that they wouldn't respond as that had happened in the past, so I'm glad that Hannah made sure to explain the situation to me. I still decided, however, to go for a different brand from them instead of simply getting a replacement as I'm worried about this particular brand for the trousers, but I'll still be shopping with KTO in the future as they offer some really great items and were very quick to deliver my order.

I frequently visit the Brent Cross store and it is always such a warm welcoming. One lady in particular who’s name I believe is Fatimah always goes above and beyond, such lovely customer service. As someone who also works for an independent business I understand that a friendly conversation can go a long way. I’ll be back again soon!

Order was shipped later than expected, without confirmation of shipping or any form of tracking provided. Ended up ordering the same thing from another store to cover my bases ahead of Xmas as delivery was late and final shipping deadlines were looming. Heard back pretty quickly and was given a small gesture to apologise. Frustrating to have to unpick the panicked replacement buy but hold myself equally accountable for holding off panicking until Xmas shipping deadlines. Totally happy with the cost, got a faster than anticipated response and the goods came well packaged. Just need a little work on communication (/automated updates) - item being shipped late in a busy/difficult period is totally understandable, just need to make sure customers are informed/reassured.

I have high praise for KTO, having ordered a couple of separate items recently. The delivery was prompt and the quality of the products was excellent. I needed to exchange one item for a larger size and the online customer help from Charlotte was quick and personalised. My all-round experience is very positive. Highly recommended!

I bought a lady's personal reusable item product from the company. I found the information details of the item on the website, very helpful and eye catching too. It really helped me to feel confident and comfortable in purchasing the right product for me. I would definitely buy from '' know the origin '' again if I ever need to get environmentally - friendly products in future.. And I think their prices are very reasonable and good value for money.