Lowes Menswear AU – Cashback, Rebates & Rewards

it was great shopping at this place. I have become big fan of these guys. truly professional

My husband loves Lowes shirts. We are in NZ & as we can no longer get to Australia, I purchased his shirts online for Xmas. The order was done mid November. By the end of Nov, I hadnt seen the shirts so emailed them. They had made a small error and were quick to fix it. However another 2 weeks went past & I could see the shirts were stuck in Melbourne. I contacted by email a 2nd time. Again they apologised & reordered for me (one wasnt available so I was credited that) . I was really impressed with the online team as they were very helpful. Flights to NZ are limited, hence the delays. These shirts also sat and sat but while they missed Christmas day, the original order arrived and a day later the replacements (less one) arrived too. While it was frustrating, some of the delays were beyond their control BUT each time I was in touch, they got back to me within 24 hours and bent over backwards to help. I recommend contacting the online direct, if you have issues. Thanks Lowes

If I could give them zero points I would. I ordered clothing via their online website. After 3 phone calls and 2 'contact us' emails, I was so fed up with waiting for these items, that I ended up lodging a complaint through PayPal, which was my payment method and within 24 hours my refund was deposited. LOWES customers should not be told that they are going to be called back to advise of status of orders, and these phone calls are not made. Let alone have a 'contact us' icon on the website and your emails are unanswered. I tried for 6 weeks to get some sort of resolution and quite frankly it is not good enough! Your failure to provide a decent and timely service, leaves a lot to be desired. I will never shop with LOWES again.

lowes owes me 3 x refunds for deposits/instalments on laybys they cancelled. they are refusing to retrieve on their primitive system; head office removes and keeps money. this is against fair trading policy. I WANT MY MONEY LOWES AUSTRALIA.