Manuka Pharm – Cashback, Rebates & Rewards

Edit: Manuka Pharm completely missing the point, that if you buy a product, then later buy a more "premium" version at a much higher price and get given exactly the same item, you're going to be frustrated. This could have been resolved with a refund of the difference in price or a gesture of goodwill - evidently "complete customer satisfaction" is in reality not at the top of Manuka Pharm's agenda. Original review: I bought some 40 MGO honey from Manuka Pharm (who incidentally are Manuka Doctor's sister brand). I liked it, and decided to order several 70 MGO jars (at a significantly higher price). These arrived and... it's the same honey. I don't just mean it tasted the same, I mean the batch numbers were identical. After speaking to customer service, it turns out their policy is to label the same honey across different MGO ratings (e.g. an 80 MGO honey might be labelled 70 MGO, 55 MGO and 40 MGO). Great if you grab yourself a bargain by purchasing the lowest MGO rating, terrible if you buy the most expensive option and realise you could have paid half the price. Customer service weren't interested in refunding the difference in what I could have paid or offering me a gesture of goodwill. I'll be buying my honey from a more transparent retailer going forward.

Was worried as had no reviews on trust pilot so checked their Instagram and they had tags from other buyers. Bought 10 of their honey for a great price as it was on sale. Ordered on Wednesday and came on Friday. Will be buying again!