Carote – Cashback, Rebates & Rewards

Placed order at the end of December 2022 and still haven’t received them (April 2023). I have sent multiple emails to customer service trying to get an update but have not had any response. I filed a dispute with my credit card company and after almost a month received a letter started Carote confirmed they have sent my items… which is news to me. I still have not heard anything from them nor have the items. I will be following up with the dispute. This company is untrustworthy.

Ordered a pot and pan set from their official website and it’s been weeks and it still hasn’t shipped. Can’t contact customer service, both of their phone numbers are out of service. Disputed the charge with my bank, hoping I get my money back.

I ordered a set of pots and pans a month ago. Have not received anything and have not received a response. All I want is my money back, but mycarote.com is a scam site people. I have a friend who had a nearly identical situation. I never had problems ordering Carote through amazon, just from the mycarote.com website.

No response from customer service after 6 weeks. All three frying pans have handles that are discoloring and one of them let off a horrible chemical smell when I used it, so bad that I had to air out my house for hours and put the pan outside. UPDATE: it has been almost 1 year since I contacted them and still no response from CAROTE frying pans. Their pan's handles melt easily and emit TOXIC odors. They do not honour any warranties. Their website talks about replacement handles, yet clearly they have no desire to engage with customers who want new handles. The product is faulty.

Emailed 2 weeks no response. Received my set and saucepan had broken handle. I should have known better to deal with a company that offers no customer service phone number they can hide behind emails. If I don’t get a response soon I’ll be disputing the charge on my credit card. This company is scamming