Spotlight Oral Care – Cashback, Rebates & Rewards

Texted customer care on WhatsApp in relation to a broken product and got a response within minutes. The agent was very helpful and didn’t hesitate to send me out a new product. Would highly recommend them!

My sonic toothbrush malfunctioned after I went on holidays. I emailed customer service & had a reply about 8 hours later. Jessica was the ladies name and god was she helpful. Replying to emails out of working hours and doing her utmost to resolve the problem. I am posting back my old brush and Jessica has sent me out a replacement. Bravo!!!!

Cannot fault the customer service. My sonic brush stopped working after 3 months. Contacted them via email,within an hour they confirmed they would send me a replacement brush, I received it the following day.

I ordered a toothbrush on 4th November. It's now 22nd November and it's still not been dispatched. When I contacted Customer Services on 12th November they assured me it would be dispatched 'soon'. Since then I've been spammed by the company what seems like every other day, trying to get me to buy other items. I've even had an email telling me how to use the brush I've never received. I ordered the brush because it was rated very highly by review sites but I'm really starting to regret I ordered it. If it doesn't arrive within the next week I'm going to look at applying for a chargeback on my card. It's unacceptable to treat customers this way. Edit: the toothbrush finally arrived today and, you know what, it's actually a brilliant brush. So 4 stars, great product but terrible comms and delivery speed.

I purchased a Kit for Sensitive Teeth on the 17th of September. After I placed my order I received my Confirmation Email confirming my order. The Kit arrived 3 days after purchase. I have been using this kit nearly a month now and i enjoy using it.