Stelly – Cashback, Rebates & Rewards

I received a faulty product. Customer service is poor takes days to respond to an email & over a month for a return to be processed, was reimbursed $22 when i paid $35. They made me pay return postage costs.

Recieved a dress with a pull in it. Then they said to return it at my own shipping cost and they will reimburse me. They then issued me a credit for only $63 which is $26 less than I purchased the dress for and no shipping reimbursement. I could only accept a refund for this faulty item due to it being for a wedding and they could not give me the same dress as it was sold out. Now they don’t reply to me. I will be taking it further. It has now been two months since I ordered the dress.

I have made my order since 2 days without confirmation ,I have sent them email and message on Facebook let them know etc.. cause want to cancel my order cause mistakes about my order . Nobody is answering,only automatic request .they saw all my message but not answering And FORTUNATELY I RECEIVED MY ORDER TODAY 14/11/22 ,WAS SO QUICK THE ONLY THINGS IS THEY WASN’T ANSWER

Lovely clothes and fast shipping to Singapore.

I have ordered from Stelly multiple times, and have always been happy with the items I have received. Unfortunately, in my latest order, the playsuit I bought arrived with a broken zip. I emailed Stelly enquiring about a refund and received a response asking me to send a photo of the damage so that they could determine if it was cause for refund, as they only give store credits for items bought on sale or with a discount code. I sent a couple of photos in response and was told to send the item back to receive a full refund, and if I wished that I could also include my postage receipt to received a store credit for the amount. I sent the item back, and within 2 or 3 days of Stelly receiving it, I was refunded the entire amount I paid for the playsuit and the return postage. Their customer service was very prompt and helpful.