SumUp – Cashback, Rebates & Rewards

I bought two Sumup devices to bring forward my business, both of them are dead now. After not using the devices for some time, they get automatically blocked, they cannot be restored, and need to be thrown to the bin. So first of all, this is environmental nonsense. Second, I, as a customer get not warned about this behaviour enough to prevent it. Only in the german online manual the company writes (this is missing on the UK website): "To ensure optimal processing speed, make sure that your card reader always operates with a charge of 25% and more. We recommend that you charge your SumUp Air at least once a month, even if you don't use it regularly." Reaching customer support they defended this mechanism and said it was my fault not to charge it enough. First of all, this has nothing to do with processing speed (the formulation is pure creative lie, its simply defective), and second it is not a recommendation for sure, but an imperative must. I was not proactively informed about this, and if I had known it, I would not have bought those units. The company offers a new unit within a year of the purchase. I suspect that most bricked devices are not claimed within that year as usage is likely high the first year the device is bought, but thats my assumption. I do not recommend this company as they hide a fundamental technical flaw behind the cloak of a security mechanism and all devices are doomed to die after some time of non-usage.

Several weeks ago I reviewed #Sumup after my Sumup account was plundered of £4730,58 . To date no constructive contact with Sumup except a weasel words apology and requesting the details. Sumup have really cornered the market in crap customer service. If you have an issue with them the only form of communication is bots ?!emails and holding on a phone line until someone cuts you off . However I've discovered that I'm just one of many being screwed by sumup .I ain't finished with them yet

Le top du top.

very happy with the services, especially with card reader as it provides very easy and comfortable payment solution. mobile aplication is easy to use. I am very happy to find alternative provider to our previous business card reader.

I am really astonished by reading negative feedback: my experience with SUMUP has been terrific: very easy to create and manage the account, money transfer done always on time, when I asked for support the customer service was very supportive....According to my experience nothing could be better, till now!