Turtle Wax UK – Cashback, Rebates & Rewards

Aweful company zero customer service, ordered online never received items. They NERVER respond to any emails..

This company were good a few years ago! I don’t know what’s happened but they have NO CUSTOMER SERVICE WHATSOEVER. I ordered tyre dressing from them. It arrived quite quickly but the lid hadn’t been screwed on properly so half the contents had leaked into the box and was lost. I eventually found a phone number for them but there was no response from any extension. I did leave an answerphone message. I went to their site . This said I should send an email but the form was not available. I then wrote them a letter. No reply after a week. Went back to their site but this time the contact page was operating. I left a message but no reply so far! I’m not going to let this go so next step in to refer it to my credit card provider. I’ll never purchase from then online. If I must have one of their products in the future if I can’t get it locally I’ll use one of their competitors. Dreadful company to deal with. AVOID!

They send you these discount codes by Email some look to good not buy only at checkout you use this code for this product yet it came with the email. Emailing them is such hard work to get any response if you it’s no use to you what ever be aware of thr customer service if anything goes wrong you may never get it resolved even after several emails.👎🏻

4th form of contact for missing order. No customer service. Avoid buying from them directly, not worth the hassle. Late delivery and now the order is partly missing, which I’ve paid for. Just been plainly ignored for over a week. No support whatsoever.

It's a shame as the products are good, I ordered several items, partly on Amazon, but TurtleWax still the distributor so it still counts as they do all the shipping etc and partly direct through the website. On the invoice for the website order it said 24 hour delivery and stated on the website items ordered before 2pm are dispatched same day. 3 days later after not being dispatched I complained. Rather than someone actually responding with words they just suddenly send it out and give me a tracking number which is Royal Snail 48 hour delivery. So I was already annoyed and then to add to that annoyance of nearly £200 worth of stuff taking an age to arrive Royal Snail have seemingly lost everything I ordered through Amazon as tracking has stuck in Birmingham for a week, why Birmingham I don't know as I am in Leeds and TurtleWax are in Liverpool but for some strange reason they drove straight past and carried on for another 100 miles. By this point I don't expect I'll get the Amazon order and hopefully I'll get the website order, fingers crossed, even if it is late, but surely you can do better than this. As usual I'm let down by Royal Snail but I had hoped for more from such a large company as Turtlewax. As an update, great, now it's all in Birmingham, I can only assume Birmingham is Royal Snail code for you're not getting any of your stuff...