Xero Shoes – Cashback, Rebates & Rewards

I bought two pair of xero shoes 3 Months ago from xeroshoes.eu. The shoes are perfect (Mesa Trail and Denver, both clearance). The customer service quickly gave me all information before my purchase and after. Shipment was fast enough (around 1 week, from Czech Republic to Italy)

My sons xero's were coming apart after 6 months use. Customer service via email were really helpful and sent out a replacement pair free of charge the same day, brilliant service. They honour their guarantee, that gives me confidence to buy more.

I bought one pair of xero shoes last October 26, the shoes arrived around 10 days after. One of the shoes has a defect right on the front. I sent the support an email November 9th. Received an answer on the 22th saying that the order number I sent was from another pair of shoes from someone else (from April). They asked me to look for the correct order number of "those shoes I sent the photos" and for me to send "a clear photo of the entire tag located on the inner tongue of the shoes". Well, I sent the email I had received from them with the order confirmation, sent the tag photo, and, I'm still waiting. The order number is exactly the one I sent. What is this, do they know what they are doing? What support is this? It is something I payed with PayPal, they have the payment, the invoice, everything. I decided to come and edit this review (april 3rd) Xero shoes offered me two ways to solve this: destroy the shoes and send them a picture, or send them back and they would send me another pair or refund me. I said I would not destroy the shoes, despite the defect, I like them, so, I have a two years warranty to send them back. At first I only wore the shoes around the house, but I decided to overlook the defect and started using them everywhere. Six months latter, I decided to give Xeroshoes another chance, and bought another pair in sale. There was a delay in the order but the shoes arrived and they are just perfect. So, despite the difficult support and the troubles I had with my first order, the shoes are really very good and nice, I like them a lot. Hopefully the defect was really a one time thing and unfortunately, it happened to me. I don't like to give negative reviews and it is unfair to classify a company by an isolated issue. Give them a try, but be aware that if you need support, it might take some time for them to respond you.

I ordered and paid for 4 pairs of shoes on September 15, 2022. The package was said to be shipped on the 22nd. A tracking number with DHL was provided. The order was stuck in "awaiting arrival/processing to DHL facility" for almost a month until the tracking number disappeared. An email to the company on October 19th has not been replied to and I still do not have the package nor any indication of its status. I cannot comment on the quality of shoes as they have not arrived but the customer service has been terrible. UPDATE: There was an immediate response from company. The order was reshipped and also refunded which was a surprise and greatly appreciated. Rating has increased from 1 to 4 based on their response. I will update upon receiving the shoes.

I ordered a pair of shoes, they bombarded me with advertising, my spam inbox is full of their mail. The only thing they didn't email me about was the delivery. I would've had to go to Fedex website everyday to try and track when in the 20 day window my shoes would arrive. I didn't do that. I thought like most online ordering these days you get SOME kind of notice, an ETA OR a notice the day before or at least the day of (shoes delivered. NOPE. sure enough I was at work when they delivered (1pm), no signature required - stolen. Customer service did not reply to my concern EDIT: the company reached out to me directly and was able to finally get me a pair of shoes. I’ve regained trust in xero shoes and the xero zelen feels great on. Looking forward to some work outs where the whole foot is activated.