Yumi Kim – Cashback, Rebates & Rewards

After two days of my codes not working for my SMS/email signup, I asked my rep, Alice, for an increased discount on my dress that I need to order for a time sensitive event. The NEXT day, I see the entire site is 25% off. If the company had any sense of excellent customer service, I would have been alerted and the representative could have manually given me the extra 10% off for the delay and issues for the code not working due to "engineering issues" When the representative told me she couldn't give me an increased discount for the inconvenience there was no explanation or reason as to why. This looked even worse when the entire site went 25% off the next day. I really love Yumi Kim but I have many options and places to shop and will choose to spend my money with a brand that takes customer service way more seriously.

This company is a SCAM. I bought a dress for a wedding back in March that I was so excited about. It was expensive but I figured that Yumi Kim was a high quality brand so it would last. I was wrong. I kept it in my closet unworn for 4 months and when the time came to wear it, the material in the sleeve shredded. I assumed this was a manufacturing issue they would fix right away, but when I wrote in to them they said they couldn’t possibly do anything because the stress hadn’t been returned within their 48 hour return window. I don’t know who gets a chance to try out a gown within 2 days of purchase, but it’s clear they have no faith in their own quality. I have tried reasoning with them over email and have gotten nowhere — they couldn’t care less about their customers. DO NOT WASTE YOUR MONEY.