Kit and Ace – Cashback, Rebates & Rewards

They attempt to scam me. I am loyal customer for years, I made an order and they ran out of stock for two of the items. Instead of letting me know and changing the charge they just shipped the package without two items. When I called them out for it they then proceeded to admit that they were out of stock and only now would they refund that charge, along with a giving me a word salad apology without addressing the issue at all. I have ordered from here upwards of 10-15 times over the past 4 years too. Very dissappointed at the shady attempts to charge me for products they cannot provide, particualy given my loyalty as a customer.

Don't buy stuff on deal from this store - they won't let you return it for a refund - only a gift card - your money is theirs for life even if you don't like the product. None of this is clear it's in the fine print and then they make you feel like you committed a crime because you chose to buy their product on sale and it's somehow your responsibility to know they won't give you a refund because you are cheap and bought it on sale (nevermind they heavily marketed you to come buy on sale without mentioning that little fact).

Bad customer service. Ordered a shirt it was as long as a dress, basically sold a useless product on clearance. Yet it still cost a fair amount for a t-shirt. No return and no exchange offered, just "we'll will pass feedback onto design team" I like the clothes a lot but this isn't the attitude of a winning store. Also one time I was in the store and the clerk wouldn't honor the promotion on the was as it was stated. I over paid for the items. Be more professional or you will shut down.

Clothes are good quality but fit poorly. If you read reviews of their products, they change the fit often so what you get is often different than what is presented on the website. Customer support is responsive but useless. I couldn’t return a brand new pair of pants I bought the previous day that were unworn, still had the hang tag, etc. because I had unpinned the stupid cardboard tag and threw it out. All support did was point to their return policy which says you need the cardboard card tag, and I didn’t feel like fishing through the trash so now I’m stuck with a pair of expensive pants I’ll never wear. Is it really worth pissing off a customer over a silly nuance like this? I’m a loyal repeat buyer to great brands that treat their customers good (reigning champ, Hugo boss, ASRV, etc) and my bad for expecting Kit and Ace to have a similar customer service. This is just a crappy little company I’d recommend staying away from. There are so many better apparel companies out there.

Horrible experience. Very shady company and very poor customer service. No way to cancel an order even two minutes after it was placed. Store owners can't contact website, say its a separate company! Website misleading and no way to contact anyone to talk to after order is placed. Will not buy again: very untrustworthy.