LACAUSA Clothing – Cashback, Rebates & Rewards

Terrible customer service, half of my order did not arrive and whilst I have contacted the company multiple times I have not received any response or refund on the missing items. I wish I had read these other reviews before purchasing, please do not purchase from this store- it is a risk.

I agree with the reviews on this site about Lacusa’s terrible customer service. It does not exist; they simply ignore you. However, in my opinion, it is not acceptable for customers to order multiple sizes of one item. This is horrible for the environment and unfair to the company. Therefore, I believe the reviews complaining about this aspect are unfair. That’s the limitation of online shopping. But if a product is faulty, it is NOT ethical or sustainable to ignore customer concerns. I love the quality of the clothes I’ve purchased thus far from Lacusa, but one item that shipped had a hole. Clearly they need better quality oversight. I wrote to them and sent a photo, but radio silence. This is anything but ethical and sustainable for me. As a result, I would not recommend purchasing anything from Lacusa and I certainly will not ever again.

Got two sizes of a jacket to see which would fit better, and am trying to return the one that didn't fit... if only their returns portal worked or they would respond to any of my emails to the address they listed! It's been a week and I haven't heard anything from them, and the return window is too short for this kind of response delay. Don't order anything unless you definitely aren't going to need to return it!!

Super dissatisfied with my experience. Ordered several items and received them in a reasonable amount of time. After deciding I needed to return two items because they did not fit, however, I found that I could not access the return page. The link simply opens a blank page. I have tried calling and leaving a message on the"customer service" phone number, filling out the site help form, emailing and even messaging on Facebook. No call back, no response, nothing. It has been a week since I first tried to initiate a partial return and have gotten no help from customer service. This is horrible practice for a business and has completely turned me against ever ordering from LACAUSA again. This is one of the worst customer service experiences I have ever had ordering from a business online. UPDATE: I have finally heard back from a customer service representative and had my issue resolved. They also offered a gift card to compensate for the delay in returning my messages. Apparently there is a glitch on their website.I appreciate having the issue resolved but I do think they should have better methods of getting in touch with a customer representative or a way of assuring customers that their message has been received and how long it may take to get a reply in the event that they are having site issues or a back up of customer messages to address.

Malgré de gros problèmes de livraison à l’international et des frais de port et de douane exorbitants, Lacausa est une superbe marque engagée, éthique et responsable, qui commercialise des articles de très belle qualité et offre un service clients en OR. De belles valeurs et de beaux produits, et un vrai service clients ? C’est tellement rare de nos jours ! Je recommande chaleureusement cette marque.