Lenox – Cashback, Rebates & Rewards

They never send order confirmation once the order is placed. When I ask them waiting for couple days, they say my order is never placed, and ended up locking my money for 30 days pending.

When my order finally arrived one of the dishes was broken inside its box and a candelabra was defected. I called the company and asked if I could get a discount on the candelabra since it was intended as a gift and I would not have enough time to order a new one. According to company policy it would not be possible but they offered me a "special circumstance deal" of 5% off which amounted to $3.00! What a joke! No offer of express shipping for a new item either. Disappointed in their lack of service and bad product quality!

I ordered 2 personalized ornaments. Company did not ship within time frame promised, and when I called to inquire as to status of order, service rep was less than useless. Though they failed to ship when indicated, I was told I could not cancel the order, as well I was informed they had no idea when they would ship the order. Never again!

I really like Lenox but found their customer service to be abysmal and quality can be awful. I ordered a set of gold plated silverware to go with a set of Lenox dishes and so additional items. I was so excited. The silverware was badly scratched and I requested a replacement (even suppling photos). They sent a return label for the silverware and sent me another set that was equally bad. I requested a return again. They charged me for the shipping and refunded only a portion of my cost. I called customer service - which was a complete waste of 45 minutes. I wrote a letter to the President of the company and never received a reply. Absolutely no customer support, frustrating customer service, and lacking in product quality. So disappointing!

They make the best quality of porcelain dishes , figurines and the finish and design of each item I purchased till today is flawless and very sophisticated. I will recommend this company. 🤗