Nuance – Cashback, Rebates & Rewards

I ordered and paid for the Dragon Professional 16 download plus a microphone on 9 March 2023. I am still waiting for the microphone 64 days later, and despite multiple attempts to communicate with Nuance, it remains outstanding. DHL has just told me this week that I need to pay a further £55.40 duty/tax before it can be delivered. The microphone cost £108.32. Nuance doesn't appear to be interested.

Be aware that the Nuance Naturally Speaking Licence Version 15 download is valid for only 2 years. After that time my recent download request was refused. I cannot say whether this restriction applies to other Nuance Software, but it is worth checking before purchase

Had problem caused by Microsoft – they basically changed how to do comments on a word document. After calling Nuance and speaking to Andres – he sorted a solution for me. The great thing about Nuance is that you can get to somebody very quickly and they will attempt to solve your problem – and also follow-up. Too many companies can't even be bothered to answer the phone…

They helped me out with great service - but their website needs an update

I have been using Dragon NaturallySpeaking for over 20 years and you have to be a little bit self supportive. Never buy the download, always buy the disc, if you don't like the microphone that comes with it buy a decent one like a Sennheiser. One of the things that you do need with Dragon NaturallySpeaking is lots of memory, I have 32 GB and can roll around anything at all especially Dragon and the new Coral programme which has come out. I have experienced problems with some of their programs which have not worked properly but I have always got a refund from them. Don't use the minimum memory that they suggest always go well above it. I wish that trust pilot could pass this information to all the people who are having a grumble at nuance and Dragon NaturallySpeaking There is a website called knowbrainer choose forums I tried to post the website but I don`t think that is allowed which will help you with your problems. They do sell nuance products and especially Dragon NaturallySpeaking and run question and answers from experts it is all free . Take as much advantage of this is possible to solve your problems If you are going to uninstall DNS use the disc which has a repair and uninstall facility this posting was put on by Dragon NaturallySpeaking Alastair