Stone and Strand – Cashback, Rebates & Rewards

Poor quality and no customer service. I would avoid this brand at all costs.

Un scandale !! J’ai acheté un pendentif en diamant (315€) sur net a porter. au bout de 6mois il a perdu des diamants. Net a porter ne veut rien entendre, et m’accuse de l’avoir cassé moi (oui bien sûr j’ai décollé moi même le diamant) ! N’achetez pas chez eux, la qualité n’est PAS DU TOUT au rendez vous

I found a coupon for 30% off. It worked when I entered the coupon code and then I paid. THEY CHARGED ME THE FULL AMOUNT! They charged a different amount than what was shown! I contacted them, and instead of honoring this amount they cancelled my order. I even sent a screenshot of the total. So disingenuous.

Simply terrible! My husband gifted me a pair of earrings from Stone & Strand the price was over $600 and in less than a year one earring is completely broken and 2 diamonds have fallen off. I am so disappointed. I would not recommend this company to anyone

I bought a necklace last year on their website. The address that showed after my purchase was different than what I put in, but I notified them pretty quickly in order to try re-routing it. They told me they couldn't, which was strange, then I was told that it was sent to a parcel locker. I went to the locker and nothing was there. I tried to contact them about it, but their replies did not make sense. They kept telling me to go back to the locker, which I did 3 times before I gave up and went to try to void it with the bank. Stone and Strand have been refusing to give me my money back for a year because they are claiming I said it was damaged when I have consistently said I never got it. For that reason, I'm being told that MY story is inconsistent, so no matter how many times I try voiding the charge, the bank sides with them. I don't have the necklace and I don't have my money back either. I should have never tried to buy anything from them.