Wolfermans – Cashback, Rebates & Rewards

I ordered a gift basket for Mother's Day, and when I selected the Saturday before Mother's Day for delivery, the website showed a $35 deliver premium, which I selected. However, in checkout, the delivery fee showed up to be $45, which seemed like a sneaky way to charge more without informing the customer. I begrudgingly ordered anyway and thought all was good when on the DAY OF the scheduled delivery, I received a call from Wolferman's and was told that there was a "warehouse issue" and that the gift basket would not be delivered for another 5 days. If there was a warehouse issue, couldn't you call me BEFORE the day it was SCHEDULED TO ARRIVE? This left me 6 hours to find a new Mother's Day gift that could be delivered that same day - thanks, Wolferman's. To add icing on the cake, I called Wolferman's back a couple hours later to cancel the order entirely. After discussing with customer service, the agent told me that they would go ahead and refund $104 to my card. Wait! I knew I paid more than that, so I had to look up my order and inform the agent that I was actually charged $117 - where's my other $13? I was told, "Well, since you didn't get the expedited order, we'll go ahead and refund the other $13 as well." WHAAAT?! What a snakey criminal organization - they told me they'd "refund my order", but really had no intent of doing that - they were going to try and pocket a portion of it! NEVER AGAIN! I'm staying away from the entire 1-800 Flowers group of companies.

I ordered an Easter gift on April 1 that was guaranteed to deliver by Easter April 9. The FedEx tracking showed it in Ellenwood, GA on April 4. It never made it past that point. USPS never received the package. I contacted customer service who reassured me it would be there on time. It wasn’t! I requested a refund and the tracking number disappeared. I don’t think it was ever sent. After sharing this story I found out that a relative had a similar experience. Don’t waste your time ordering from Wolfermans or Harry & David which is the same customer service. Very disappointed!!

For what this stuff cost, never again! The "information" sheet that arrives with your order states 2 weeks in fridge or freeze them. Not even 10 days elapsed and I had to throw out 3 packages.

We LOVE THESE DELICIOUS English Muffins. The Customer Service experience was Amazing. There was an error in the ordering process so not only did they issue me a credit, but also let me keep the additional order. A customer for life!!

Had ordered a gift basket for mother's day and due to unexpected medical reasons she needed to travel to stay with me. I attempted to change the delivery address prior to shipment, however something went wrong and it ended up at her home with no one to receive it. Customer service was amazing and shipped out a replacement to my address so she could receive her gift. Great service and I'm sure great food. Will definitely recommend on the customer service alone.