X-Chair – Cashback, Rebates & Rewards

This chair is a POS! The first delivery was a torn up box with pieces everywhere. After having to argue with them and sending pics, they accepted that it was their fault. They wouldn't send me a new chair UNTIL the old chair made it back. Telling me if the chair got lost in transit, I'd be liable. The new chair had a minor piece that didn't fit. The chair slowly slides down, isn't anymore supportive than any other office chair. Headrest is basic, armrests are basic, and the "cooling/heating" function is nearlyu useless. The lower back support is basic and really doesn't do much.

ZERO STARS. It is pretty astounding that I pay over $1000 for a chair and $100 for an accessory and the exchange process is horrible compared to other companies. You would think that customer service would look after their customers better when selling THOUSAND-dollar products. I have to pay my own shipping to send back a "massage" unit that looks and feels like a wish.com vibrating piece of foam. Unreal. The unit also looked used! Scuffs on the plastic covering and lint on the foam. I also wanted to UPGRADE to the memory foam seat and they want to charge a $150 restocking fee. None of this has been worth my time or money. The chair itself is NOT even that comfortable. My IKEA chair was just as good as this one(X3). I am ashamed of myself for not reading these honest reviews sooner. I tried talking to customer service and I got the "sorry these are our terms" runaround. They offered me a footrest for my troubles. A footrest. No thank you. I should have read their terms better before spending an arm and a leg on their products. They win this one, shame on me. But I hope people become aware that they sell way overpriced products and have sneaky terms. Please read other reviews and be warned. I am a customer service rep myself and I NEVER write reviews but come on X chair, this is a failure.

I am really longing for INTEGRITY to come back to businesses. They misled me when I ordered the chair 3 weeks before Christmas it would be delivered on time. It wasn't. It was to be a big gift for a hard working family member. Despite assurances, I didn't even get a tracking number until weeks later. But the worst part, was that the chair itself was no better than my $100. office chair. IT WAS NO BETTER! for $800.! Plus the heat and air conditioning feature was so weak you could barely feel them. What a joke. I am in the process of returning it which will cost me a few hundred in restocking fees and maybe more after I get through all the fine print. I'm just so tired of getting ripped off. I read so many great reviews that I swear are paid for. It's just sad.

The 1 star is a courtesy for 3 of the friendly out of 7+ representative members I spoke to. Took 2.5 months for my chair to arrive. I swear I was being so patient because everyone gave me false promises of: "Don't worry, it'll ship out this week!" "I am sending this to the warehouse and we will prioritize your order." "I am escalating this to management." Honestly, it was so frustrating and exhausting. I went through so many phone calls and emails. Turns out? My chair was out of stock and there was no notification about it. I waited 1 full month of no communication until I had to reach out to figure out what is going on. Save yourself the wild chase here and purchase some other reputable brand name chairs. I wish I had.

Really wish there was a 0 star option. The entire buying process was a nightmare. The chair was in stock but took nearly 3 months to arrive. Got a small refund as a result. I paid extra for the chair to arrive full built. However, there were still pieces that were shipped to me piecemeal despite paying $200 for this. Once the chair arrived, it was damaged and they eventually sent me replacement parts but would not refund me the "fully assembled" fee. Additionally, the uninstalled parts didn't fit, and all I got from them was a link to a troubleshooting video. I told them I would just send it back because of all the issues, and they said they wouldn't accept it without a $150 restocking fee, despite all the issues that were THEIR fault! STAY AWAY FROM THIS COMPANY! Horrible product, horrible shipping, deceptive marketing, terrible customer service.

After 6 months the hydraulic is failing and it tilts to one side. When leaning back there is clunk feeling on the right hand side and a noticeable spot where the rotating joint becomes misaligned. Worth about $300 at best.

This company is a joke, asking me to email a copy of my driver's license and a photo of my credit card to verify the purchase. Beware !!! Read other reviews!

I have been able to always contact XChair customer support and always get the help I need. The Chair is a great product and lives up to the hype. You can be assured when you are doing business with XChair you will get the support you deserve!

Most uncomfortable chair I have had in over 40 years. Over aggressive lumbar support attacks your back at ever level. Customer Service not helping. Caught Covid and was out and so could not meet the 30 return policy and now I feel stuck with a horribly uncomfortable chair for a thousand bucks.

I bought an x3 chair which ended up having some defects -- there were scratches and damage to the aluminum base, some upholstery was crooked, and the chair ended up creaking badly after about a week of use (and the mechanism isn't user-oilable). It's supposed to be returned, an RMA has been approved, but it's been a full week and they still haven't sent a return kit. I tried to leave a honest but critical review on the x-chair website, similar to the above, but they've refused to publish it. They have published other more recent reviews with higher star ratings. Keep this in mind when viewing reviews on the site -- they are cherry picking to inflate the star rating and tailor the reviews as something of a marketing message.