Crown & Caliber – Cashback, Rebates & Rewards

Absolute worst company I’ve ever used in my life. They shipped a watch missing links and then took 8 days to reply to my inquiries - pushing it past the 7 days return window. They are impossible to communicate with. NEVER EVER BUY A WATCH FROM THEM. YOUVE BEEN WARNED

Tried to buy watch from them, put in cart and paid with card no problem. Email from hodinkee about fraud protection days later and saying I must answer it asap because it's time sensitive. Ok fine but how about you answer back ASAP, whatever, provided ID, alternative email phone, and why shipping and billing address is different. Get ghosted for a week get told it's denied because everything has to match. Ok fine, retry the purchase now with everything matching and still get ghosted for days. Sends in support email about it then finally decided to send me the same automated fraud email despite having all of my info already and ignoring me for days. At this point I doubt I'll ever get the watch, probably another lame excuse then getting ghosted. Decided to use this website because friend had good experiences with it before hodinkee acquisition now it looks like a huge pile of dung. Don't waste your time here, seems like it decide to go full sketch and now business is struggling.

Just learned that the reason the watch I bought from the Hodinkee shop on October 9th that I also paid extra for expedited shipping is so far a spectacular failure because Crown & Caliber is responsible for shipping the item. Despite having ZERO problems with my first purchase (zero information has changed FYI) a little over a week prior, I received a shipping notification email on October 10th, but then discovered that my order never shipped out and the carrier never received it. Zero legitimate explanation for this so the 2-day shipping I paid for was wasted/stolen due to laziness and/or incompetence and 4 days after placing and paying for my order in full, they have yet to ship it out. AVOID at all costs. Waste of time and money.

I have bought two watches ( Rolex Datejust, Tag Heuer Carrera ) from Crown & Caliber, and couldn't be happier with both experiences! They offer fast professional service and are one of the most trusted dealers in the game. I will be buying from them for many years to come!

I sold my husband’s Rolex to C&C and they had outstanding customer service. I was given an estimate of what they would pay after sending them pictures of the watch and paperwork. They responded promptly, were very helpful and walked me through the entire process. They sent me a check for the full amount they had stated very quickly. I would highly recommend Crown & Caliber to anyone wanting to work with a reputable watch company.