Track Israel Post Packages & Parcels

worst service ever

My parcel tracking started after Israel Post received the item 14/2/23 with “item waiting international departure Tel Aviv 22/2/23” culminating with “parcel delivered Australia 14/4/23”. There were no updates between 22/2 & 13/4 which can only be described as pathetic service. I will be very reluctant to buy anything being posted out of Israel in the future which is not good for their businesses who should be able to rely on an efficient service. Sadly Israel does not have a reliable postal service.

I would rate 0 but their team was consistently rude. They would provide zero feedback and said we must just wait for the item to be delivered overseas. When an older relative asked questions in the post office they said "we ask the question". Terribly in need of some customer service and a refresh of their basic operations.

We have been buying from this company for years. Always their goods were delivered in Australia between 14 to 21 days later. Tracking was not bad. However lately it has become ridiculous. For example, the shop quickly dispatches the order. Then a few days later Israel post acknowledges receipt. Then a few days later the message is that it is despatched to Australia. That was January 16. Today, February 21 and I am still waiting!! No further tracking messages. Nothing! Is this now considered normal? Someone needs to do something about the service, surely! I am deeply disappointed!

Horrible service! I wish I could put 0! I was waiting for my passport from Misrad Apnim, and they said no one was home at the delivery time. Furthermore, I didn`t get any phone call from a delivery man. They just don`t care about people at all.