BIGCOMMERCE Tracking Order Status

Oh, where do I even begin with BigCommerce. How about their app store? It's truly a work of art, a masterpiece in the world of modern-day scams. Let me enlighten you about this magical wonderland of "abilities and features" that should've been included in our oh-so-generous BigCommerce subscription. First off, who doesn't love being billed for things that should have been part of the package in the first place? It's like the cherry on top of the ice cream sundae of disappointment. I mean, what's the point of having a subscription if you can't spend more money on apps that should've been included in the basic plan? And let's not forget about BigCommerce's page builder – a tool so advanced that it lacks an 'undo' feature. It's like going back in time to the days of Microsoft Paint from 1998, except even Paint had an 'undo' button. But hey, who needs to undo mistakes when you can just start from scratch every time you mess up, right? Connecting to platforms is so easy and straightforward; it only requires five different processes. Who needs simplicity when you can have complexity, confusion, and a touch of chaos? And brace yourself for the thrilling bonus – duplicate accounts! Cause that's what happened with Google, and now our company is suspended because BigCommerce made a duplicate account without our knowledge and that goes against Google policy. But here's the icing on this already sumptuous cake – BigCommerce's ingenious plan to withhold essential features from its users only to sell them back in their app marketplace. I found their marketplace to be 50x more annoying then Shopifys, not to mention NOTHING was cheap.

This is literally the worst cart system out there. I've been in business online for over 12 years with my brand. I sell mostly through retail, but wanted to establish a stronger online presence and capture more direct sales and customers. I AGONIZED for more than 2 years, over choosing between Shopify and BC to migrate my site to. I was promised that BC needed ZERO apps to function correctly. I was told that Shopify was inferior in every way. Guess what? That is wrong. I made the decision to migrate my existing site to BC and after a week of work getting all of my products over to BC and getting prepared to launch, I discovered...BC doesn't even calculate sales tax at checkout! Even the most basic cart providers out there do this! Guess what? With BC you need an app just to calculate the sales tax! I'm not talking about collection and remittance of the tax. I mean you need an app to CALCULATE the tax. Want better than the worst include analytics on BC? Guess what? Need an app? YEP! Want an abandoned cart emailer system? Better pony up $80 a month for the next level plan and service. Or. You guessed it! Install an app! Let's talk about SPAM. Oh, my, the spam! I have endless spam and phishing emails sent to my business email daily. We are talking HUNDREDS of them. Don't believe me? Go on a FB BC group and read the horror stories. Where are the scammers getting our email addresses from? Hmmmm. BC SWEARS they're not selling our info. Maybe some of their unscrupulous vendors of the myriad of apps that you HAVE to install are? Hmmmm.... Oh, lets not forget about the recent price hikes! For zero added features. Let's now talk about shopify. I recently launched a second brand and site and decided to go with Shopify make a decision about which provider would get both sites. Guess what? Shopify stomps them into oblivion. Email software included out of the gate, tax calculations at checkout! Abandoned cart and product flows included. Way better analytics and integrations. Wait for it...ZERO spam emails from day one with Shopify. Shopify needs more apps? Hmmmm. I have LESS on my Shopify store than my BC store and the few I do have (email, chat) are FREE. All for the same price as BC. Some of the above Shopify stuff, some may not need. For starting a second brand, I am certainly thankful for it because it allows me to launch a new brand and see what additional expenses should be justified. If I were to have launched this second brand on BC I would be bled dry by the need for apps out of the gate. BC...I'm sure that your archaic AOL styled system works well for something like an auto parts warehouse. Matter of fact, I believe that is the type of businesses that BC wants. Anything else? Shopify all of the way. There IS a reason that BC is not number one. Well, many reasons. The numbers do not lie. No cart system is perfect. However, BC is nowhere close. PS - anyone out there telling you that you need so much less with BC out of the gate (apps, etc) is literally lying to you. They are either affiliates, software salespeople, developers, whatever. They have a vested interest in you joining BC, because those claims are blatantly false. Or, they are subjectively speaking because of some weird loyalty and buyers affirmation that they desperately seek. I cannot WAIT to migrate my 13 year old brand's site away from BC. What a mistake.

Been using Big Commerce for a few years and quite happy with the platform and fast support when needed. I also have a Shopify site and find the Big Commerce one more intuitive and user friendly with the exception of Product Categories which is a bit complicated but not impossible - I just need to read the support articles when setting up some category rules snd forget how. Overall a positive experience.

I've been using BC for 8 years. They keep making "upgrades" that make it harder not easier to input inventory. Now they have a new catalog experience and if you have lots of variants like I do - you can't easily migrate over. Except with an app that starts at $1485! They literally change backward for those of us using V2 to control inventory. I'm looking for a new platform! They keep doing stuff like this! When I've called in to complain, they really don't care. It costs $500 a month on the top tier package.. and they couldn't care less if they lose their customers. Or, at least that is the impression from the customer service that I get.

I started my website with bigcommerce in 2021 I didn't want to pay anyone to build my online boutique. So first off self taught it was a little frustrating but I can say that I enjoy bigcommerce themes because I can customize them in a lot of ways. Downfall is that their aren't many free themes but you can tweak them a bit though. I had left Bigcommerce because I do not have a filter option with my plan it's only for the $300 plan. However i really loved my site it wasn't a cookie cutter look like shopify. I hate shopify it's so basic and simple like everyone else's theme like I can spot a shopify store when entering a site. I am back with Bigcommerce after 1.5yrs because I miss how my website was looking so high-rnd because I took the time to teach myself and put in the work. Now I never had a customer service issue with them compared to shopify but again that was back in 2021 so we shall See.