Gregory Tracking Order Status

Bought a backpack from Gregory.com. The belt buckle broke within 2 uses (2 weeks) of having it as I hike once a week. Gregory then sent me 2 buckles telling me I can replace them- well I cannot they are sewn in. Now they want me to pay my own shipping to send the backpack in? After their product failed me. Ha.... Then every email I send back to correspond with the team member helping me bounces back, which I have to restart a whole new inquiry each time. Absolutely ridiculous. I used to be hardcore Gregory fan.

I bought the Gregory Stout 60 backpack for distance hiking, on the strength of its good reviews. Half way round a 5 day hike in the Beara peninsula in May 2022 - my first outing with the Gregory pack - the left shoulder strap stitching ripped as I hoisted the pack onto my back. The load was 12kg, not heavy at all for a 60 litre pack. This left me in the unhappy state of 2 more days on the trail with a weakened pack, not knowing if the strap stitching would hold until the destination. I cannot be bothered to return the pack, will repair it locally, but am surprised that a brand of this stature can produce a backpack whose strap stitching is capable of ripping under conditions of normal use - imagine the consequences of strap failure many days' walk from a town or village.

I ordered a daypack from Gregory. I am from Denmark. I wrote to customer service first to ask from where the packs were shipped as I was worried about shipping and customs costs. They replied that it would be sent from Germany, i.e. within the EU. So there would be no issues with customs etc. I then ordered the daypack and two days later it arrived by UPS (and I was able to track the shipment until it arrived). So all very fast and smooth. No problems whatsoever.

Very rude!!!!! Dont expect any response from them when u email them...considering I was going 2 spend nearly £140.... customer care here in the UK is non existant