JR Cigar Tracking Order Status

I have been buying from Jr for over 20 years. I have had the occasional mishaps in shipping or auction mistakes and their customer service has always been exemplary. There was a rough patch some time after Jr was acquired by...some other company but they managed to fix it. I buy a lot of cigars and have about $350 per month cigar budget. Each morning I used to savor the few minutes I spent reviewing new deals and the auction. Thus suddenly stopped being pleasurable. The auction was discontinued, the over all prices went up. It used to be that no one could beat Jr prices. No longer, their prices are all identical to each of their competitors. Favorites are constantly discontinued. Their "loyalty " program was cynicly crippled and the sales are perpetual repeats of the cigars they have trouble selling. I can only apply loyalty points if there are no other sales on the product, I can not apply any more than ten dollars per purchase and the points expire. Often. I have stayed up to see if some of their sale cigars were in stock at all the moment the new sale appears and lo there are many brands thar were labeled out of stock the instant the sale is published. This company no longer caters to the old school cigar smokers who were fiercely loyal to Jr and lew Rothman. There is no reason for me to frequent the place and I have been sending my cigar dollars elsewhere. Jr is now just one more brutal, insensitive cigar "outlet" where immediate profit to the last cent is all that matters.

Great customer experience fixing a verification issue. Huge shoutout to Tiffany Tate who worked wonders to ensure our order was delivered on time.

False discounts. Lure you into website only to deny any discounts. Really a shame for such a large company. Just be truthful. Not a good reputation.

I'v been a customer of JR for 10 yrs, only once did I have a problem and they fixed it right away. A few Tips, 1st, use PayPal to pay. 2nd, Only buy full boxes 3, Put in Freezer for 3 days (kills Mites) 4, Store in ZipLock Bag with 72 -60 gr Boveda. They will stay "perfect" for a long long time.

These are superb cigars. The taste is exquisite. The smoke is long, as I enjoy. The quality versus the price is phenomenal. The post office took a long time but that has zero bearing on the company. They have a new loyal customer.