Keen Gardener Tracking Order Status

Bought a water feature direct from them after seeing them on ebay. We had been waiting 8 days past our delivery date for Wilko to deliver. Keen gardener were not only cheaper but my water feature arrived just over 24hrs later. Also when I need guidance putting pump together the lady on the phone was first class. Top company will use them again

I ordered a 6x8 greenhouse from them, great price ordered on Monday was told it would be delivered on Thursday and a time slot, got a phone call giving me a time and was delivered in perfect condition. I can't thank them enough, as I had ordered the same from garden world online no delivery date, I read reviews that were terrible so I cancelled my order now waiting for my refund.

The online ordering and delivery of the product was great. The item itself was super. Did develop a fault within a few months and when I contacted them I could not believe how competently and effortlessly they made the resolution. Flawless really. Faults do happen and that is okay when dealt with well but all too many companies are ignorant, pass the buck or give no customer care at all when things go awry. I cannot say that in my experience with this company. They were fab.

We brought a Hozelock 40m hosepipe in March from Keen Gardener after seeing it on their website. I called to discuss my purchase before placing my order as I had a few questions. They were very helpful hence the order was placed. Sadly after only a few months the hosepipe sprung 2 leaks. I contacted the company via email and phone call to confirm email and was immediately dealt with. Matt was extremely helpful and apologetic and asked me to send a video of the damage. I did that the following day and spoke to Matt who offered me a the choice of another hosepipe or full refund. I chose the refund and Matt immediately confirmed by email. My refund was in my account the following day. I definitely will be using Keen Gardener again and would highly recommend them. Professional and honest company. Thank you Matt and Keen Gardener.

We bought a Claber Flexyfort Green Hosepipe 1/2" - 30 Metres, and it is one of best hoses we have had. Strong but flexible, and doesn't kink up even when it has no water pressure in it (unless you try really hard!) Working with Keen Gardener was a smooth buying experience, and the hose arrived quickly and well packed.