Outdoor Research Tracking Order Status

Okish quality, my issue is that they spam your home address once you order something there. I didn't agree to your advertisements. Not ordering from them again.

Great products, horrible telephone customer service plus the waits are way to long to speak with a condescending, put out customer service rep. They talk to you as if you are inconveniencing them. I buy most of their items from Back Country

Like many have noted on this site, this company used to be much better. After being a pro member and enjoying their discounted prices, the shipping became terrible. Choosing the cheapest shipping option is like asking them to put the package on a junk steamer on the west coast, sail it through the Panama canal, place it on a rickshaw in New Orleans, and eventually get it to me weeks later at best. I've resorted to buying their products on clearance item websites that support much better shipping.

They charge shipping to purchase and return on an item that should have fit but was to small. Not my fault they are smaller than they should be. 45 minute wait on the phone $13.90 shipping. I have bought thing from then before but I'm finished. you can buy the same items at plenty of other places.

Outdoor Research used to be a trusted and quality brand. I like their products, but not so much that I’m willing to put up with the bad customer service. Orders take forever to ship, and I live 45 min from where they ship. I even paid for 2 day express shipping, DO NOT DO THAT. No matter how fast you want it, you will not get it when you are expecting your order. You would think that they would prioritize express shipping orders but nope. I reached out and asked why my order is still processing after 5 days. All I was met with was “order volumes are higher than usual, you can check the tracking number on the website”. Thanks OR for blowing off customers that have given you lots of their hard earned money!