Solbari Tracking Order Status

Wrong items arrived. Solbari then offered that I pay towards the wrong items and they promised to send the correct items which I'd already paid for, free of charge. After 6-10 messages to them they got back to me saying part of the order was now out of stock as far as the colour was concerned but they had the right sizes. Then they sent items by express to replace the original order, though I had to pick a different colour of one of them. However, when these arrived they were still the wrong size so I've had to take more photos, and email them as the issue is not resolved as yet. I've given two stars for the fact that they tried to replace my original order, but so far have not achieved it. It seems to me the 'picking' process is way off for some reason. I now have more of the wrong items have asked them if they can resolve this. My original order was 5 weeks ago.

Absolutely FAULTLESS way above average sun protection hats and sunbrella. Customer service, quick delivery and prices faultless and reasonable. Sizing advice perfect, as are (true to colours on website) colour choices. Essential intelligent products for climate change induced fierce heatwaves in UK, now too recurrent - true sun protection of this quality non existent in UK high street shops. Save Your Skin with Solbari. HIGHLY recommended in every sense.

Firstly the item took far longer to arrive than scheduled. But my greatest concern is the fact that I am unsure as to whether or not I am able to SAFELY wear the Two Wide Brimmed Sun Hats just received. They are meant to be specifically made to protect one from the Suns Rays and as such claim that they are 'UPF50' standard. But on examination I find that the actual 'Head' (Not the Brim) seems to be made only of a flimsy thin material. I have 'Solar Keratosis' which is my own fault for being silly when I was younger over many years and not always putting on Sun Cream of the 50 variety. So I now realise, be it too late, that I am at a crossroads whereby the Keratosis 'Could' turn into Skin Cancer if I am not absolutely careful. I have tried e-mailing them regarding the late delivery but not received any reply from them as yet. There is no Telephone number to be found either, so there is little point in sending another request or report to them. However what I can add that ever since the original purchase I keep receiving e-mails about their 'Special Offer's every single day. So someone is there. If they are and can read this, please contact me on the phone number I have given. I simply cannot take the risk and as they cost £66 for the 2 Hats a little help would be appreciated. I have just edited this in as much as I changed it from a 1 Star to a 3 Stars as in all fairness I must at least give them a chance to reply especially as the Hats do seem fine except for that thin material mentioned.

The items I purchased last year and have used have generally been a satisfactory quality, but the arm covers do not stay put, they keep rolling down. I would like to order the tops, because I am taking medication which increases the chance of skin cancer, but guess what? According to Solbari people larger than 14-16 (XL) don’t need protection against skin cancer! I sent an e-mail asking why the sizes excluded larger people (18-20) and the response was ”Oh we would never make them in that size!” Today I received an e-mail about a new lightweight coverall. Great, I thought, that’s just what I need, but no, still only available in too-small sizes.

After 4 months with my hat I noticed the Elastic at the back had frayed after nominal wearing.Contacted Solbari with photos of the problem and they refused to Replace it or Refund it.There response was it was caused by wear and tear.At $60.The hat has not met my expectations and I could not recommend this product.A hat is designed to be used Regulary and put on and off.